Regional Sales Support Lead

Mac Papers and Packaging; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Mac Papers + Packaging in Miami, FL is seeking a Sales Support professional to work closely with the Regional Sales VP. You will provide high-level administrative and operational support, coordinate sales activities, and help manage customer relationships to drive regional sales performance.

The role requires a bachelor’s degree and 5 years of sales support experience, with proficiency in CRM/ERP systems and MS Office.

Qualifications

• Bachelor's degree or equivalent combination of education and related work experience.
• 5 years of proven sales support experience.
• Familiarity with CRM and ERP systems preferred.
• Intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Highly organized and detail-oriented with the ability to prioritize and complete assignments on time in a fast-paced environment.
• Strong interpersonal, oral, and written communication skills with a customer-focused approach.

Responsibilities

• Provide direct administrative and operational support to the VP of Regional Sales.
• Assist in preparation of sales presentations, proposals, contracts, and customer correspondence.
• Assist with onboarding and training of new hires.
• Coordinate sales meetings, customer visits, trade shows, and other sales-related events.
• Monitor and maintain sales pipelines, opportunities, and customer records within the CRM system.
• Support sales initiatives by tracking action items, deadlines, and follow-up activities.
• Prepare account briefs before customer visits, including purchase history, open opportunities, and outstanding issues.
• Follow up on leads, quotes, and customer commitments generated in the field to ensure action and closure.
• Monitor field sales activity and CRM entries, flagging gaps to the VP of Regional Sales.
• Track customer issues raised during field visits through to resolution, coordinating with operations and customer service.
• Assist in maintaining accurate customer information and sales documentation.
• Track sales goals, performance metrics, and regional business trends.
• Manage calendars, travel arrangements, expense reports, and meeting logistics for the Regional Sales VP.

Education

Bachelor's degree

Tools

CRM systems

ERP systems

Microsoft Office

Job description

Mac Papers + Packaging in Miami, FL is seeking a Sales Support professional to work closely with the Regional Sales VP. You will provide high-level administrative and operational support, coordinate sales activities, and help manage customer relationships to drive regional sales performance.

The role requires a bachelor’s degree and 5 years of sales support experience, with proficiency in CRM/ERP systems and MS Office.