Regional Sales & Operations Leader - Build Teams & Grow

SEV Laser; Boston (MA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

EAP

401(k)

Paid time off

Paid holidays

Employee discounts

Career development

Job summary

SEV Laser is seeking an Area Manager to lead a dynamic team in our Boston office, focused on driving sales, delivering exceptional customer service, and coaching staff in real time. You will manage daily operations, schedule coverage for peak periods, and uphold high service standards across all client interactions.

In this role, you will mentor team members, monitor performance metrics, collaborate with marketing for promotions, and engage with the local community to build brand presence.

Qualifications

• Proven experience in a supervisory role, preferably in a sales environment.
• Strong sales acumen and the ability to drive performance results.
• Excellent communication and interpersonal skills, with the capability to train and inspire others.
• Proficient in office software and data management tools.
• A customer-first mindset with a focus on delivering exceptional service.

Responsibilities

• Sales Management: Drive sales performance by setting ambitious yet achievable goals for the team.
• Sales Management: Monitor sales figures and trends, providing insights to improve performance.
• Sales Management: Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
• Team Leadership & Development: Foster a positive and motivating work environment that emphasizes teamwork and accountability.
• Team Leadership & Development: Engage in coaching in-the-moment training to address performance issues and encourage skill development among team members.
• Team Leadership & Development: Conduct regular one-on-one check-ins to provide constructive feedback and guide career development.
• Operational Excellence: Ensure that all office tasks are performed efficiently and in accordance with company policies.
• Operational Excellence: Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations.
• Operational Excellence: Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
• Customer Experience: Uphold a high standard of customer service, addressing client needs effectively and professionally.
• Customer Experience: Implement feedback systems to understand customer satisfaction and identify areas for improvement.
• Customer Experience: Handle escalated customer concerns with professionalism and resolve issues promptly.
• Grassroots Marketing Efforts: Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location.
• Grassroots Marketing Efforts: Engage with local businesses, organizations and community events to promote SEV Laser’s services.
• Grassroots Marketing Efforts: Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.

Skills

Supervisory experience

Sales leadership

Communication

Interpersonal skills

Office software

Data management

Customer service

Job description

SEV Laser is seeking an Area Manager to lead a dynamic team in our Boston office, focused on driving sales, delivering exceptional customer service, and coaching staff in real time. You will manage daily operations, schedule coverage for peak periods, and uphold high service standards across all client interactions.

In this role, you will mentor team members, monitor performance metrics, collaborate with marketing for promotions, and engage with the local community to build brand presence.