Area Manager

SEV Laser; Boston (MA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

EAP

401(k)

Paid time off

Paid holidays

Employee discounts

Career development

Job summary

SEV Laser is seeking an Area Manager to lead a dynamic team in our Boston office, focused on driving sales, delivering exceptional customer service, and coaching staff in real time. You will manage daily operations, schedule coverage for peak periods, and uphold high service standards across all client interactions.

In this role, you will mentor team members, monitor performance metrics, collaborate with marketing for promotions, and engage with the local community to build brand presence.

Qualifications

• Proven experience in a supervisory role, preferably in a sales environment.
• Strong sales acumen and the ability to drive performance results.
• Excellent communication and interpersonal skills, with the capability to train and inspire others.
• Proficient in office software and data management tools.
• A customer-first mindset with a focus on delivering exceptional service.

Responsibilities

• Sales Management: Drive sales performance by setting ambitious yet achievable goals for the team.
• Sales Management: Monitor sales figures and trends, providing insights to improve performance.
• Sales Management: Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
• Team Leadership & Development: Foster a positive and motivating work environment that emphasizes teamwork and accountability.
• Team Leadership & Development: Engage in coaching in-the-moment training to address performance issues and encourage skill development among team members.
• Team Leadership & Development: Conduct regular one-on-one check-ins to provide constructive feedback and guide career development.
• Operational Excellence: Ensure that all office tasks are performed efficiently and in accordance with company policies.
• Operational Excellence: Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations.
• Operational Excellence: Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
• Customer Experience: Uphold a high standard of customer service, addressing client needs effectively and professionally.
• Customer Experience: Implement feedback systems to understand customer satisfaction and identify areas for improvement.
• Customer Experience: Handle escalated customer concerns with professionalism and resolve issues promptly.
• Grassroots Marketing Efforts: Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location.
• Grassroots Marketing Efforts: Engage with local businesses, organizations and community events to promote SEV Laser’s services.
• Grassroots Marketing Efforts: Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.

Skills

Supervisory experience

Sales leadership

Communication

Interpersonal skills

Office software

Data management

Customer service

Job description

Join our Team!

Sev Laser has 70+ locations all over the country and currently expanding ! With the partnership of our amazing team, we are able to expand all across the nation. With the fast growth of our company comes amazing career opportunities for our staff in leadership

Position Overview:

As an Area Manager at Sev Laser, you will play a vital role in overseeing daily office operations while fostering a performance-driven culture. This position requires a strong focus on sales performance, exceptional customer service, and the ability to coach and develop team members in real-time. You will be responsible for ensuring that our operational standards are met while leading your team to achieve sales goals and enhance the customer experience.

Key Responsibilities

• Sales Management:
• • Drive sales performance by setting ambitious yet achievable goals for the team.
  • Monitor sales figures and trends, providing insights to improve performance.
  • Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
• Team Leadership & Development:
• • Foster a positive and motivating work environment that emphasizes teamwork and accountability.
  • Engage in coaching in-the-moment training to address performance issues and encourage skill development among team members.
  • Conduct regular one-on-one check-ins to provide constructive feedback and guide career development.
• Operational Excellence:
• • Ensure that all office tasks are performed efficiently and in accordance with company policies and procedures.
  • Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations.
  • Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
• Customer Experience:
• • Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally.
  • Implement feedback systems to understand customer satisfaction and identify areas for improvement.
  • Handle escalated customer concerns with professionalism and resolve issues promptly.
  • Performance Culture:
• • Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges.
  • Implement team performance metrics and track progress regularly.
  • Organize team training sessions focused on enhancing sales techniques and service excellence.
• Grassroots Marketing Efforts:
• • Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location.
  • Engage with local businesses, organizations and community events to promote SEV Laser’s services
  • Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.

Qualifications

• • Proven experience in a supervisory role, preferably in a sales environment.
  • Strong sales acumen and the ability to drive performance results.
  • Excellent communication and interpersonal skills, with the capability to train and inspire others.
  • Proficient in office software and data management tools.
  • A customer-first mindset with a focus on delivering exceptional service.

Work Environment:

This role will be based in our office at Sev Laser where you will lead a team dedicated to providing outstanding services to our clients. Your contributions will be essential in driving our sales goals and creating an engaging workplace culture.

Benefits Summary

SEV offers a competitive total rewards package designed to support the health, well-being, and professional success of our full-time employees. Eligible employees may participate in a variety of benefit programs, including:

• Medical, Dental, and Vision Insurance
• Employer-paid Basic Life and AD&D Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO) and Paid Sick Leave,
• Paid Holidays (for eligible positions)
• Employee Discounts on SEV services and products
• Professional development and career growth opportunities

Benefit eligibility and plan details are governed by the applicable plan documents and Company policies and may be modified from time to time.

Equal Opportunity Employer

SEV Laser provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind based on race, color, religion, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under local, state, or federal law. This policy applies to all employment actions including recruiting, hiring, promotion, compensation, benefits, and training.