Area Operations Leader: Safety, Service & Growth

Lazer Logistics; Davenport (IA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Lazer Logistics is seeking an Area Manager to lead Field Operations across multiple customer sites in a defined geography. You will guide Site Managers and teams to achieve safety, service, and customer satisfaction while developing high-performing personnel.

Responsibilities include operational excellence, safety and equipment management, customer relationship building, and end-to-end leadership over the employee lifecycle.

Responsibilities

• Oversee day-to-day operations with a focus on safety (observations & coaching), customer service, and consistent service delivery.
• Monitor performance metrics, identify process improvements, and resolve operational issues impacting service levels.
• Provide regular, clear updates and insights to the Regional Manager.
• Fill in as a driver during employee absences or staffing shortages.
• Ensure accountability for safety standards across Site Managers and employees, including resolving maintenance-related issues.
• Oversee equipment readiness and site operations, including maintenance, rentals, and vendor-supported repairs.
• Build and maintain strong customer relationships by coordinating logistics, attending meetings, and aligning service delivery with expectations.
• Analyze P&L performance for a given POD, reporting insights to senior leadership.
• Lead and manage a team of Site and Assistant Area Managers to drive safe operations, strong customer service, and driver engagement.
• Provide end-to-end leadership across the employee lifecycle, including recruiting, hiring, onboarding, training, coaching, mentoring, and team development.
• Manage, develop, and supervise personnel to meet business needs efficiently.
• Train new and existing managers/drivers to maintain high performance, safety, and service standards .
• Be a leader by example and live our overall purpose and core values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment.
• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adoption and resilience to change and continuous improvement.
• Other tasks that may be assigned

Job description

Lazer Logistics is seeking an Area Manager to lead Field Operations across multiple customer sites in a defined geography. You will guide Site Managers and teams to achieve safety, service, and customer satisfaction while developing high-performing personnel.

Responsibilities include operational excellence, safety and equipment management, customer relationship building, and end-to-end leadership over the employee lifecycle.