Regional SaaS Account Manager: Onboarding & Training

DLRdmv; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package including life, medical, dental, and vision.

Job summary

DLRdmv in Charlotte is seeking a Regional Account Manager (RAM) to maintain client relationships and provide excellent customer service. The role includes overseeing the onboarding process, ongoing training, and troubleshooting in a mostly autonomous environment.

The ideal candidate excels in remote settings and has a proven account management track record, preferably in the SaaS/software or automotive industries. The position offers a competitive salary and comprehensive benefits.

Qualifications

• Excellent time management skills in an autonomous environment.
• Dynamic social skillset to interact with clients.
• Proven track record in account management in SaaS/software.

Responsibilities

• Manage and oversee the company's onboarding process with clients.
• Provide ongoing training to dealership personnel.
• Interact on-site and remotely with dealership staff.
• Leverage CRM tools to analyze data and automate processes.
• Deliver on client satisfaction goals.
• Develop trust relationships with clients.

Skills

Excellent Time-Management Skills

Dynamic Social Skillset

Account Management in SaaS/Software

Remote Training Using Web Conferencing Applications

Using Collaborative Environments

Highly-Organized

DMV or Automotive Industry Experience

Navigating SalesForce.com

Tools

SalesForce.com

Microsoft Teams

Slack

SharePoint

Job description

DLRdmv in Charlotte is seeking a Regional Account Manager (RAM) to maintain client relationships and provide excellent customer service. The role includes overseeing the onboarding process, ongoing training, and troubleshooting in a mostly autonomous environment.

The ideal candidate excels in remote settings and has a proven account management track record, preferably in the SaaS/software or automotive industries. The position offers a competitive salary and comprehensive benefits.