Regional Quality Manager - W&L - 3PL

ironmountain; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote work

Health & dental benefits

Paid time off

401(k) match

Employee Stock Purchase Program

Tuition reimbursement

Job summary

Iron Mountain is seeking a skilled Regional Quality Manager to lead quality assurance across our regional 3PL warehouse and fulfillment network. You will join an operational leadership team focused on continuous improvement, client partnerships, and frontline leadership development.

The role requires 5+ years in quality/logistics, Lean Six Sigma expertise, and a bachelor’s or master’s in a related field. This remote role includes 50–75% travel across regional sites and a Monday–Friday schedule.

Qualifications

• 5+ years of experience in quality, warehousing, fulfillment, or logistics operations, including at least 2 years in a multi-site or regional capacity within a 3PL or distribution environment.
• Strong knowledge of QMS, Lean principles, inventory integrity standards, and corrective action processes.

Responsibilities

• Lead the regional quality program across distribution and fulfillment centers with regular audits and readiness checks.
• Serve as the primary quality liaison for onboarding, business reviews, and client audits.
• Drive root-cause investigations and CAPA to reduce errors, mispicks, and inventory discrepancies.
• Collaborate with stakeholders to align continuous improvement with client and business priorities.

Skills

Quality management

3PL logistics

Multi-site leadership

Lean Six Sigma

Client-facing

Education

Bachelor's or Master's in Supply Chain

Lean Six Sigma Green/Black Belt

PMP certification preferred

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a skilled and experienced Regional Quality Manager to join our Warehousing & Logistics Operations team. In this role, you will be responsible for leading, standardizing, and elevating quality assurance systems across our regional Third-Party Logistics (3PL) warehouse and fulfillment network, as well as supporting the launch of new business operations. You will join a dedicated operational leadership team that reports directly to the North America Operations Director, focusing on building a culture of continuous improvement, supporting client partnerships, and empowering frontline leadership across our distribution network.

What You'll Do

Drive Regional Quality & Operational Excellence: Implement, monitor, and standardize the Quality Management System (QMS) across all regional distribution and fulfillment centers, conducting regular internal audits, operational readiness checks, and 5S (Sort, Set in order, Shine, Standardize, Sustain) compliance reviews.

Collaborate with Stakeholders & Clients: Act as the primary regional quality liaison for clients during onboarding, regular business reviews, and external audits, partnering cross-functionally to align continuous improvement strategies with client and business priorities.

Ensure Compliance & Root Cause Resolution: Lead rigorous investigations into client complaints, shipping errors, mispicks, and inventory discrepancies using Root Cause Corrective Analysis (RCCA) to execute robust Corrective and Preventive Actions (CAPA) while monitoring key performance indicators (KPIs).

What You'll Bring

The ideal candidate will have: 5+ years of experience in quality, warehousing, fulfillment, or logistics operations, including at least 2 years in a multi-site or regional capacity within a Third-Party Logistics (3PL) or distribution environment.

Strong knowledge of Quality Management Systems (QMS), facility launch support, inventory integrity standards, and Lean Six Sigma methodologies (such as Kaizen facilitation, 8D, 5 Whys, and Fishbone root-cause tools).

Proven ability in multi-site quality leadership, client-facing stakeholder management, continuous process transformation, and financial acumen to connect process improvements directly to business outcomes.

Bachelor's or Master's Degree in Supply Chain, Engineering, Business, or a related field; Lean Six Sigma (Green Belt or Black Belt) or Project Management Professional (PMP) certifications are highly preferred.

What We Offer

Competitive Compensation: Base Salary Range: $120,000 - $160,000 annually (aligned with experience).

Workplace Flexibility: Remote role with 50-75% travel across regional facility sites.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (with flexible availability as required).

Immediate Coverage: Full Health and Dental Benefits starting on your first day of employment.

Paid Time Off: Two weeks of paid vacation, seven paid holidays, plus accrued sick pay.

Financial Wellness: 401(k) with company match and an Employee Stock Purchase Program.

Professional Growth: Opportunities for continuous learning and career advancement, including Tuition Reimbursement.

Reasonably expected salary range: $93,400.00 - $124,500.00

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Operations Group