Business Support Specialist - W&L | 3PL

Iron Mountain; Wind Gap (PA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Unlimited PTO

401(k) with company match

Employee Stock Purchase Program

Tuition reimbursement

Professional growth opportunities

Job summary

Iron Mountain is seeking an analytical Business Support Specialist to join our Warehouse and Logistics Operations team in Wind Gap, PA. You’ll be the key financial and administrative link for our growing 3PL operations, partnering with site general managers and finance leaders to support finance, billing and administration.

The role emphasizes revenue and cost variance analyses, KPI tracking, client and partner relations, and site administration.

Qualifications

• 3+ years in warehousing, fulfillment, 3PL, or manufacturing operations.
• Strong knowledge of finance, P&L, variance analysis and billing management.
• Experience partnering with cross-functional stakeholders on client initiatives.

Responsibilities

• Drive revenue and cost variance analyses; manage billing inquiries and memos.
• Track KPIs and monitor productivity, quality and cost controls.
• Strengthen client and partner relationships and account management.
• Support site administration and business continuity projects.

Skills

Finance & P&L

Billing management

Cross-functional partner

Billing inquiries

Education

Bachelor’s or Master’s degree

Tools

Google Workspace

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Iron Mountain is seeking an analytical Business Support Specialist to join our Warehouse and Logistics Operations team.

In this role, you’ll have the opportunity to serve as the key financial and administrative link for our growing Third-Party Logistics (3PL) operations. You will partner directly with site general managers and finance leaders and be responsible for providing support to functional areas of Finance and Administration including, program support, billing and AR transaction support, general administration duties.

Position is critical to ensure efficient operation and compliance for all remaining territory administration functions and key support for the centralized teams in Collections, Accounts Payable and Billing.

What You’ll Do (Responsibilities)

• Drive Financial & Revenue Accuracy: Conduct revenue and cost variance analyses, investigate major discrepancies, and manage complex billing inquiries, credit/debit memos, and work order pricing.
• Track & Improve Operational Performance: Establish and monitor key site KPIs to track productivity, quality, and cost controls, while helping build reporting and P&L data processing.
• Strengthen Client & Partner Relationships: Partner directly with operational leaders and external clients to resolve complex issues, ensuring high customer service standards and seamless account management.
• Support Site Administration & Continuity: Perform office administrative functions for the district, support local telephone systems, maintain business continuity plans, and partner with leaders on continuous improvement projects.

What You’ll Bring (Skills & Qualifications)

• 3+ years of experience in warehousing, fulfillment, supply chain, distribution center, third-party logistics (3PL), or manufacturing operations.
• Strong knowledge of operational finance, P&L reporting, cost variance analysis, and complex billing management.
• Experience and proven ability to partner with cross-functional stakeholders and support strategic client-facing initiatives.
• Bachelor’s or Master’s degree preferred
• Google Workspace platforms

What We Offer (Benefits)

• Shifts: Schedule: Monday - Friday, 8:00 AM - 5:00 PM (flexible availability as required)
• Location: Onsite in Wind Gap, PA
• Competitive Compensation aligned with your experience.
• Full Health and Dental Benefits starting on the first day of employment.
• Unlimited Paid Time Off (PTO): We believe in supporting work-life balance and offer unlimited PTO for you to rest and recharge.
• Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program.
• Professional Growth: Opportunities for continuous learning and professional growth, including Tuition Reimbursement.

Category: Administrative Services