Regional Quality Manager - W&L | 3PL

Iron Mountain Incorporated; California; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health & Dental

Remote work

401(k) with company match

Employee stock purchase program

Job summary

Iron Mountain Incorporated is seeking a Regional Quality Manager to lead quality assurance across our regional 3PL warehousing and fulfillment network. You will standardize the QMS, drive continuous improvement, and support new business launches within a dynamic distribution environment.

You will collaborate with clients and internal stakeholders, conduct audits, and implement CAPA to improve client outcomes, inventory accuracy, and operational efficiency.

Qualifications

• 5+ years in quality, warehousing, fulfillment, or logistics operations.
• Experience in multi-site or regional 3PL or distribution environments.
• Lean Six Sigma and root-cause analysis experience.

Responsibilities

• Lead, standardize, and elevate QMS across regional warehousing and fulfillment centers.
• Partner with clients during onboarding, reviews, and external audits.
• Investigate client complaints, shipping errors, mispicks, and inventory discrepancies; drive CAPA and KPI monitoring.

Skills

Quality leadership

QMS knowledge

Lean Six Sigma

Client-facing

Cross-functional

Education

Bachelor’s or Master in Supply Chain/Engineering/Business

Tools

RCCA/CAPA tools

Job description

Job Summary

Iron Mountain is seeking a skilled and experienced Regional Quality Manager to join our Warehousing & Logistics Operations team. In this role, you will be responsible for leading, standardizing, and elevating quality assurance systems across our regional Third-Party Logistics (3PL) warehouse and fulfillment network, as well as supporting the launch of new business operations. You will join a dedicated operational leadership team that reports directly to the North America Operations Director, focusing on building a culture of continuous improvement, supporting client partnerships, and empowering frontline leadership across our distribution network.

What You’ll Do

• Drive Regional Quality & Operational Excellence: Implement, monitor, and standardize the Quality Management System (QMS) across all regional distribution and fulfillment centers, conducting regular internal audits, operational readiness checks, and 5S (Sort, Set in order, Shine, Standardize, Sustain) compliance reviews.
• Collaborate with Stakeholders & Clients: Act as the primary regional quality liaison for clients during onboarding, regular business reviews, and external audits, partnering cross-functionally to align continuous improvement strategies with client and business priorities.
• Ensure Compliance & Root Cause Resolution: Lead rigorous investigations into client complaints, shipping errors, mispicks, and inventory discrepancies using Root Cause Corrective Analysis (RCCA) to execute robust Corrective and Preventive Actions (CAPA) while monitoring key performance indicators (KPIs).

What You’ll Bring

• 5+ years of experience in quality, warehousing, fulfillment, or logistics operations, including at least 2 years in a multi-site or regional capacity within a Third-Party Logistics (3PL) or distribution environment.
• Strong knowledge of Quality Management Systems (QMS), facility launch support, inventory integrity standards, and Lean Six Sigma methodologies (such as Kaizen facilitation, 8D, 5 Whys, and Fishbone root-cause tools).
• Proven ability in multi-site quality leadership, client-facing stakeholder management, continuous process transformation, and financial acumen to connect process improvements directly to business outcomes.
• Bachelor’s or Master’s Degree in Supply Chain, Engineering, Business, or a related field; Lean Six Sigma (Green Belt or Black Belt) or Project Management Professional (PMP) certifications are highly preferred.

What We Offer

• Competitive Compensation: Base Salary Range: $120,000 - $160,000 annually (aligned with experience).
• Workplace Flexibility: Remote role with 50-75% travel across regional facility sites.
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM (with flexible availability as required).
• Immediate Coverage: Full Health and Dental Benefits starting on your first day of employment.
• Paid Time Off: Two weeks of paid vacation, seven paid holidays, plus accrued sick pay.
• Financial Wellness: 401(k) with company match and an Employee Stock Purchase Program.
• Professional Growth: Opportunities for continuous learning and career advancement, including Tuition Reimbursement.
• Reasonably expected salary range: $93,400.00 - $124,500.00 Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Additional Information

Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.