Regional Quality Manager - W&L | 3PL

Iron Mountain; San Francisco (CA); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote role

Travel 50-75%

Health and dental benefits

Paid time off

401(k) with match

Employee stock purchase

Job summary

Iron Mountain is seeking a skilled and experienced Regional Quality Manager to join our Warehousing & Logistics Operations team. In this role, you will be responsible for leading, standardizing, and elevating quality assurance systems across our regional Third-Party Logistics (3PL) warehouse and fulfillment network, as well as supporting the launch of new business operations.

You will join a dedicated operational leadership team that reports directly to the North America Operations Director,

Qualifications

• 5+ years in quality, warehousing, or logistics operations.
• 2+ years in a multi-site or regional 3PL or distribution setting.
• Strong knowledge of QMS and inventory integrity standards.

Responsibilities

• Lead, standardize, and elevate the QMS across regional centers.
• Collaborate with clients during onboarding and reviews for alignment.
• Drive investigations with RCCA and implement CAPA with KPIs.

Skills

Quality management

Multi-site leadership

Client-facing

Root cause analysis

CAPA

KPI tracking

Education

Bachelor's or Master's in Supply Chain/Engineering/Business

Lean Six Sigma (Green/Black Belt) or PMP

Tools

Lean Six Sigma

PMP

Job description

US | CA | Remote

Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a skilled and experienced Regional Quality Manager to join our Warehousing & Logistics Operations team. In this role, you will be responsible for leading, standardizing, and elevating quality assurance systems across our regional Third-Party Logistics (3PL) warehouse and fulfillment network, as well as supporting the launch of new business operations.

You will join a dedicated operational leadership team that reports directly to the North America Operations Director, focusing on building a culture of continuous improvement, supporting client partnerships, and empowering frontline leadership across our distribution network.

What You’ll Do

In this role, you will:

• Drive Regional Quality & Operational Excellence: Implement, monitor, and standardize the Quality Management System (QMS) across all regional distribution and fulfillment centers, conducting regular internal audits, operational readiness checks, and 5S (Sort, Set in order, Shine, Standardize, Sustain) compliance reviews.

• Collaborate with Stakeholders & Clients: Act as the primary regional quality liaison for clients during onboarding, regular business reviews, and external audits, partnering cross-functionally to align continuous improvement strategies with client and business priorities.

• Ensure Compliance & Root Cause Resolution: Lead rigorous investigations into client complaints, shipping errors, mispicks, and inventory discrepancies using Root Cause Corrective Analysis (RCCA) to execute robust Corrective and Preventive Actions (CAPA) while monitoring key performance indicators (KPIs).

What You’ll Bring

The ideal candidate will have:

• 5+ years of experience in quality, warehousing, fulfillment, or logistics operations, including at least 2 years in a multi-site or regional capacity within a Third-Party Logistics (3PL) or distribution environment.

• Strong knowledge of Quality Management Systems (QMS), facility launch support, inventory integrity standards, and Lean Six Sigma methodologies (such as Kaizen facilitation, 8D, 5 Whys, and Fishbone root-cause tools).

• Proven ability in multi-site quality leadership, client-facing stakeholder management, continuous process transformation, and financial acumen to connect process improvements directly to business outcomes.

• Bachelor’s or Master’s Degree in Supply Chain, Engineering, Business, or a related field; Lean Six Sigma (Green Belt or Black Belt) or Project Management Professional (PMP) certifications are highly preferred.

What We Offer

• Competitive Compensation: Base Salary Range: $120,000 - $160,000 annually (aligned with experience).

• Workplace Flexibility: Remote role with 50-75% travel across regional facility sites.

• Schedule: Monday – Friday, 8:00 AM – 5:00 PM (with flexible availability as required).

• Immediate Coverage: Full Health and Dental Benefits starting on your first day of employment.

• Paid Time Off: Two weeks of paid vacation, seven paid holidays, plus accrued sick pay.

• Financial Wellness: 401(k) with company match and an Employee Stock Purchase Program.

• Professional Growth: Opportunities for continuous learning and career advancement, including Tuition Reimbursement.

Ready to join the team?

If you're ready to drive your career forward with a company that values your skill and dedication,

Reasonably expected salary range: $93,400.00 - $124,500.00

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE