Regional Property Manager

Metropolitan Holdings; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Metropolitan Holdings seeks a seasoned Regional Manager to lead a portfolio of luxury Class A multifamily communities across Ohio. You will develop strong Community Managers, drive financial and operational performance, and ensure an exceptional resident experience that aligns with the Metropolitan Holdings brand.

You will translate strategy into on-site execution, use analytics to improve occupancy, leasing velocity, retention, and revenue, and collaborate across divisions to scale the Property

Qualifications

• 7+ years of progressive multifamily property-management experience, including people and property performance.
• 3+ years of Regional Manager-level leadership experience.
• Luxury Class A multifamily operations and new-construction lease-ups experience.
• Ability to lead multiple communities across geographically dispersed markets.
• Strong financial acumen: budgets, forecasts, NOI, occupancy, expenses, and variance analysis.
• Proven sales, leasing, marketing, renewal, and resident-retention capabilities.
• Proficiency with Yardi Voyager, multifamily CRM/lead-management platforms, BI dashboards.
• Intermediate+ Microsoft Excel skills for analysis and reporting.
• Analytical thinker with strong organization, communication, and follow-through.
• Willingness to travel frequently across Ohio; valid driver license required.

Responsibilities

• Coach, develop and hold Community Managers accountable while building an engaged leadership bench.
• Actively manage revenue, expenses, NOI, occupancy, leasing velocity, conversion, delinquency, and retention metrics.
• Create a strong sales culture; oversee the leasing funnel, CRM discipline, pricing, and marketing effectiveness.
• Ensure every community reflects luxury Class A standards through service, communication, and curb appeal.
• Collaborate across departments to drive proportionate improvements and scalable operating standards.

Skills

Leadership

Financial acumen

Operations management

Sales & marketing

Resident retention

Strategic thinking

Problem solving

Tools

Yardi Voyager

CRM/lead-management

BI dashboards

Microsoft Excel

Job description

Metropolitan Holdings is looking for an experienced Regional Manager to join our Property Management team and lead a portfolio of luxury Class A multifamily communities throughout Ohio!

We’re looking for a hands-on, people-focused leader who knows how to develop strong teams, drive portfolio performance, create exceptional resident experiences, and turn strategy into results.

The Regional Manager is a highly visible business and people leader responsible for a geographically dispersed portfolio of luxury Class A communities across Ohio, including stabilized assets and new-construction lease-ups. This leader translates strategy into property-level execution, develops strong Community Managers, drives financial and operational performance, and ensures the resident and prospect experience consistently reflects the Metropolitan Holdings brand. The right person combines strong leadership, analytical rigor, sales instincts, hospitality, urgency, and disciplined follow-through - and contributes beyond their portfolio to help elevate and scale the Property Management division.

What You'll Own

Lead, Develop & Motivate High-Performing Teams

• Coach, motivate, develop, and hold Community Managers accountable while building an engaged leadership bench and a culture of ownership, performance, and continuous improvement.
• Lead visibly in the field, set clear expectations, recognize strong performance, address gaps promptly, and model Metropolitan Holdings Core Values and tremendous effort.

Own Portfolio Performance, Financial Results & KPIs

• Know the numbers and know what to do with them. Actively manage revenue, expenses, NOI, occupancy, leasing velocity, conversion, delinquency, retention, reputation, service, turns, staffing, payroll, and other key result areas.
• Use scorecards, dashboards, trend analysis, forecasting, and exception reporting to identify risk early, diagnose root causes, and drive measurable action plans through completion.
• Build a strong, proactive partnership with Accounting and PAC. Treat financial accuracy, forecasting, month-end execution, documentation, deadlines, and clean field-to-accounting processes as shared responsibilities.

Drive Sales, Marketing, Renewals & Resident Retention

• Create a strong sales culture; coach the leasing funnel, CRM discipline, follow-up, conversion, pricing, concessions, outreach, competitive positioning, and marketing effectiveness.
• Own renewal and retention performance from expiration visibility through resident outreach, pricing strategy, renewal conversion, notices to vacate, save opportunities, and move-out analysis.
• Understand multifamily seasonality and plan ahead - adjusting pricing, concessions, marketing, staffing, turn readiness, outreach, and renewal strategy before changing demand impacts results.

Deliver a Luxury Hospitality Experience

• Bring Creating Moments That Matter to life for residents, prospects, vendors, internal customers, and each other. Personally embody the brand and teach teams the importance of a genuine hospitality mindset.
• Ensure every community reflects luxury Class A standards through service, communication, responsiveness, curb appeal, unit readiness, reputation, and thoughtful service recovery.

Solve Problems, Collaborate & Elevate the Business

• Operate as a proactive problem solver: move beyond symptoms, identify root causes, engage the right partners, recommend solutions, establish ownership, and drive sustainable resolution.
• Collaborate across Accounting, Sales & Revenue, Marketing, PAC, Facilities, Human Resources, Development, Construction, and executive leadership to achieve shared company objectives.
• Contribute ideas, best practices, process improvements, technology adoption, and scalable operating standards that strengthen and elevate the Property Management division as Metropolitan Holdings grows.

What Success Looks Like

• Community Managers become stronger, more independent leaders because of your coaching, clarity, and expectations.
• Assigned communities consistently achieve strong financial, operational, leasing, resident-experience, and asset-quality results.
• Performance issues are identified early; KPIs and KRAs are visible, understood, and actively managed with clear corrective actions and no avoidable surprises.
• Lease-ups move toward approved absorption, occupancy, effective-rent, and stabilization targets with disciplined urgency.
• Renewals, resident retention, expiration exposure, and seasonality are managed proactively rather than reactively.
• Creating Moments That Matter is visible in how teams serve residents and prospects, partner with vendors and internal customers, and support one another.
• Accounting and Property Management operate as aligned business partners with accurate information, timely communication, disciplined processes, and strong follow-through.
• You improve the business beyond your assigned portfolio by bringing solutions, sharing best practices, and helping build a stronger, more scalable Property Management platform.

What You Bring

• 7+ years of progressive multifamily property-management experience, including meaningful responsibility for people and property performance; 3+ years of successful Regional Manager-level leadership required.
• Demonstrated success in luxury Class A multifamily operations and new-construction lease-ups; ability to lead multiple communities across geographically dispersed markets.
• Strong financial acumen across budgets, forecasts, financial statements, NOI, revenue management, occupancy economics, concessions, payroll, operating expenses, delinquency, CapEx, accruals, and variance analysis.
• Strong sales, leasing, marketing, renewal, resident-retention, and seasonality-management capabilities, with the ability to turn market conditions and performance data into action.
• Demonstrated proficiency with Yardi Voyager, multifamily CRM/lead-management platforms, Business Intelligence dashboards and market-intelligence tools.
• Intermediate or higher Microsoft Excel proficiency, including formulas/functions, sorting/filtering, data reconciliation, budget templates, pivot-table-level analysis, and operational/financial reporting.
• Exceptional analytical thinking, organization, prioritization, communication, problem solving, collaboration, judgment, urgency, and follow-through.
• A consistently high work ethic and willingness to be hands-on when the business requires it; comfortable operating in a fast-paced, entrepreneurial, growth-oriented environment.
• Valid driver license, reliable transportation, and flexibility to travel frequently throughout Ohio, including occasional overnight, early-morning, evening, or weekend needs.