Regional Patient Care Coordinator

Page Mechanical Group, Inc.; Chadds Ford Township (PA); On-site; USD 52,000 - 68,000; Full time

Job summary

Lympha Press in Chadds Ford, PA is seeking a Regional Administrator to oversee patient case tracking and resolution across Therapy Coordinators in assigned regions. You will monitor processes, ensure documentation accuracy, and assist with case assignments and follow-ups.

The role requires strong communication, organization, and multitasking abilities, with proficiency in MS Office and a collaborative mindset across departments. Local travel may be required to service territory needs.

Qualifications

• Experience in customer relationship and product education/training.
• Excellent written and verbal communication skills.
• Proven organizational and time management skills.
• Ability to effectively manage multiple tasks.
• Knowledgeable with scheduling, travel and documentation software.
• Self-motivated and able to work independently.
• Ability to collaborate with multiple departments.
• Prior administrative experience preferred but not required.
• Strong working knowledge of MS Office programs (Word, Excel, Outlook, Teams).

Responsibilities

• Monitors processes to ensure timely acceptance of patient cases by Therapy Coordinator.
• Ensures all necessary medical documentation for the patient case is received timely and accurately.
• Assists with assigning and reassigning patient cases timely.
• Reviews patient cases and performs follow up with Therapy Coordinator when cases show as outstanding or unscheduled.
• Verifies Therapy Coordinator work hours and patient visits.
• Provides approval for off cycle visits to the patient home on a case-by-case basis.
• Assists with training and education regarding home visit protocols and equipment.
• Collaborates with internal operations teams on order completions and necessary documentation.
• Identifies, escalates, and communicates patient questions, concerns, or other needs to the patient relations team for follow up.
• Maintains compliance with all appropriate regulatory requirements including HIPAA, non-disclosure and non-solicitation.
• Travels as required to service territory needs.

Skills

Customer relationship

Communication skills

Organization & time management

Multi-tasking

Technology literacy

Independent work

Cross-department collaboration

Administrative experience

Tools

MS Office

Job description

Lympha Press in Chadds Ford, PA is seeking a Regional Administrator to oversee patient case tracking and resolution across Therapy Coordinators in assigned regions. You will monitor processes, ensure documentation accuracy, and assist with case assignments and follow-ups.

The role requires strong communication, organization, and multitasking abilities, with proficiency in MS Office and a collaborative mindset across departments. Local travel may be required to service territory needs.