Regional Care Operations Administrator

Page Mechanical Group, Inc.; Webster (MA); On-site; USD 55,000 - 85,000; Full time

Job summary

Lympha Press is seeking a Regional Administrator for the Chadds Ford, PA area to oversee patient cases assigned to Therapy Coordinators in their regions. The role focuses on timely acceptance, proper medical documentation, and effective case assignment while ensuring HIPAA compliance and appropriate travel when needed.

Responsibilities include monitoring case flows, training staff on home visit protocols, collaborating with operations teams, and escalating patient questions to the patient

Qualifications

• Customer relationship and product education/training experience.
• Excellent written and verbal communication skills.
• Proven organizational and time management skills.
• Ability to effectively manage multiple tasks.
• Knowledgeable with technology, including scheduling, travel and documentation apps.

Responsibilities

• Monitors processes to ensure timely acceptance of patient cases by Therapy Coordinator.
• Ensures all necessary medical documentation for the patient case is received timely and accurately.
• Assists with assigning and reassigning patient cases timely.
• Reviews patient cases and performs follow up with Therapy Coordinator when cases show as outstanding or unscheduled.
• Verifies Therapy Coordinator work hours and patient visits.
• Provides approval for off cycle visits to the patient home on a case-by-case basis.
• Assists with training and education regarding home visit protocols and equipment.
• Collaborates with internal operations teams on order completions and necessary documentation.
• Identifies, escalates, and communicates patient questions, concerns, or other needs to the patient relations team for follow up.
• Maintains compliance with all appropriate regulatory requirements including HIPAA, non-disclosure and non-solicitation.
• Travels as required to service territory needs.

Skills

Customer relationship

Communication skills

Time management

Multitasking

MS Office

Tools

MS Office (Word, Excel, Outlook, Teams)

Job description

Lympha Press is seeking a Regional Administrator for the Chadds Ford, PA area to oversee patient cases assigned to Therapy Coordinators in their regions. The role focuses on timely acceptance, proper medical documentation, and effective case assignment while ensuring HIPAA compliance and appropriate travel when needed.

Responsibilities include monitoring case flows, training staff on home visit protocols, collaborating with operations teams, and escalating patient questions to the patient