Regional Administrator

Page Mechanical Group, Inc.; Chadds Ford Township (PA); On-site; USD 52,000 - 68,000; Full time

Job summary

Lympha Press in Chadds Ford, PA is seeking a Regional Administrator to oversee patient case tracking and resolution across Therapy Coordinators in assigned regions. You will monitor processes, ensure documentation accuracy, and assist with case assignments and follow-ups.

The role requires strong communication, organization, and multitasking abilities, with proficiency in MS Office and a collaborative mindset across departments. Local travel may be required to service territory needs.

Qualifications

• Experience in customer relationship and product education/training.
• Excellent written and verbal communication skills.
• Proven organizational and time management skills.
• Ability to effectively manage multiple tasks.
• Knowledgeable with scheduling, travel and documentation software.
• Self-motivated and able to work independently.
• Ability to collaborate with multiple departments.
• Prior administrative experience preferred but not required.
• Strong working knowledge of MS Office programs (Word, Excel, Outlook, Teams).

Responsibilities

• Monitors processes to ensure timely acceptance of patient cases by Therapy Coordinator.
• Ensures all necessary medical documentation for the patient case is received timely and accurately.
• Assists with assigning and reassigning patient cases timely.
• Reviews patient cases and performs follow up with Therapy Coordinator when cases show as outstanding or unscheduled.
• Verifies Therapy Coordinator work hours and patient visits.
• Provides approval for off cycle visits to the patient home on a case-by-case basis.
• Assists with training and education regarding home visit protocols and equipment.
• Collaborates with internal operations teams on order completions and necessary documentation.
• Identifies, escalates, and communicates patient questions, concerns, or other needs to the patient relations team for follow up.
• Maintains compliance with all appropriate regulatory requirements including HIPAA, non-disclosure and non-solicitation.
• Travels as required to service territory needs.

Skills

Customer relationship

Communication skills

Organization & time management

Multi-tasking

Technology literacy

Independent work

Cross-department collaboration

Administrative experience

Tools

MS Office

Job description

Lympha Press is hiring for aRegional Administrator for their office in Chadds Ford, PA!

The Lympha Press Regional Administrator is responsible for tracking and resolving all patient cases assigned to Therapy Coordinators in assigned regions.

Job Responsibilities:

• Monitors processes to ensure timely acceptance of patient cases by Therapy Coordinator.
• Ensures all necessary medical documentation for the patient case is received timely and accurately.
• Assists with assigning and reassigning patient cases timely.
• Reviews patient cases and performs follow up with Therapy Coordinator when cases show as outstanding or unscheduled.
• Verifies Therapy Coordinator work hours and patient visits.
• Provides approval for off cycle visits to the patient home on a case-by-case basis.
• Assists with training and education regarding home visit protocols and equipment.
• Collaborates with internal operations teams on order completions and necessary documentation.
• Identifies, escalates, and communicates patient questions, concerns, or other needs to the patient relations team for follow up.
• Maintains compliance with all appropriate regulatory requirements including HIPAA, non-disclosure and non-solicitation.
• Travels as required to service territory needs.

Job Requirements:

• Customer relationship and product education/training experience.
• Excellent written and verbal communication skills,
• Proven organizational and time management skills,
• Ability to effectively manage multiple tasks,
• Knowledgeable with technology, including but not limited to scheduling, travel and documentation applications and software.
• Self-motivated and self-disciplined; ability to effectively work independently and meet expectations of the role.
• Ability to work with multiple departments to collaboratively facilitate solutions.
• Prior administrative experience preferred but not required.
• Strong working knowledge of MS Office programs (Word, Excel, Outlook, Teams)

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