Therapy Coordinator Regional Administrator

Socket.dev; Chadds Ford Township (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Unlimited PTO

Medical insurance

401(k) plan

Team environment

Job summary

Lympha Press is seeking a Therapy Coordinator Regional Administrator in Chadds Ford, PA. This full-time, on-site role focuses on tracking and resolving patient cases, ensuring timely case acceptance, accurate documentation, and appropriate scheduling of visits.

The position collaborates with internal teams to support order completion, maintain compliance, and guide home visit protocols and equipment. A patient-focused, team-oriented environment supports mission-driven care.

Qualifications

• High School Diploma or GED required; equivalent considered.
• Minimum 6 months healthcare-related experience or training; medical device experience a plus.
• Excellent verbal and written communication skills.
• Proficient computer skills and ability to learn scheduling systems.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Monitor processes to ensure timely acceptance of patient cases by Therapy Coordinators.
• Verify all necessary medical documentation is received accurately and promptly.
• Assist with assigning and reassigning patient cases as needed.
• Review patient cases and follow up on outstanding or unscheduled cases.
• Verify Therapy Coordinator work hours and patient visit activity.
• Provide approval for off-cycle patient home visits on a case-by-case basis.
• Assist with training and education related to home visit protocols and equipment.
• Collaborate with internal operations teams to support order completion and documentation accuracy.
• Identify, elevate and communicate patient questions or concerns to the Patient Relations team.
• Maintain compliance with regulatory requirements, including HIPAA and company policies.
• Travel as needed to support regional and operational needs.
• Support and participate in company-wide initiatives and training programs.
• Collaborate effectively with team members, departments, and leadership.
• Uphold company Mission, Vision, and Values in all interactions and responsibilities.
• Perform other duties as assigned.

Skills

Verbal and written communication

Organizational skills

Time management

MS Office proficiency

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Teams

Job description

Description

The Therapy Coordinator Regional Administrator – Chadds Ford, PA

Full-Time | On-Site

POSITION HIGHLIGHTS

• Competitive salary with benefits
• Full-time, Monday through Friday schedule
• Medical, dental, vision & 401(k)
• Unlimited Paid Time Off
• Team-oriented, patient-focused environment
• Mission-driven healthcare organization improving patient outcomes through DME solutions

ROLE SUMMARY

The Therapy Coordinator Regional Administrator is responsible for tracking and resolving all patient cases assigned to Therapy Coordinators within assigned regions. This role ensures timely case acceptance, accurate documentation, and appropriate scheduling of patient visits. The Regional Administrator collaborates with internal teams to support order completion, maintain compliance, and provide guidance on home visit protocols and equipment. This is a full-time position with Monday through Friday hours.

KEY RESPONSIBILITIES

• Monitor processes to ensure timely acceptance of patient cases by Therapy Coordinators
• Ensure all necessary medical documentation is received accurately and in a timely manner
• Assist with assigning and reassigning patient cases as needed
• Review patient cases and follow up on outstanding or unscheduled cases
• Verify Therapy Coordinator work hours and patient visit activity
• Provide approval for off-cycle patient home visits on a case-by-case basis
• Assist with training and education related to home visit protocols and equipment
• Collaborate with internal operations teams to support order completion and documentation accuracy
• Identify, elevate and communicate patient questions, concerns, or needs to the Patient Relations team
• Maintain compliance with all regulatory requirements, including HIPAA and company policies
• Travel as needed to support regional and operational needs
• Support and participate in company-wide initiatives and training programs
• Collaborate effectively with team members, departments, and leadership
• Uphold company Mission, Vision, and Values in all interactions and responsibilities
• Perform other duties as assigned

Requirements

• High School Diploma or GED required; equivalent combination of education and experience considered
• Minimum 6 months of healthcare-related experience and/or training; medical device experience a plus
• Customer relationship and product education/training experience preferred
• Excellent verbal and written communication skills
• Strong organizational and time management skills with ability to manage multiple tasks
• Proficient computer skills and working knowledge of office software (Word, Excel, Outlook, Teams)
• Ability to quickly learn scheduling, travel, and documentation systems
• Self-motivated with the ability to work independently and meet role expectations
• Ability to analyze information, identify problems, and implement effective solutions
• Ability to perform effectively in a fast-paced environment with unscheduled interruptions

SUPERVISORY FUNCTIONS

• This position has no supervisory responsibilities

ABOUT LYMPHA PRESS

Lympha Press helps people with lymphedema, venous disease, and lipedema improve their quality of life through innovative pneumatic compression therapy systems. We sell durable medical equipment across the United States and work closely with health plans, providers, and facilities to ensure patients have access to the products they need.

Our team works on-site at our headquarters in Glen Mills, PA, and across the country to provide exceptional service, operational excellence, and support for patient care and revenue growth.

Our mission is simple: Because Life Can Be Better. Join Lympha Press and help improve patient access and outcomes every day.