Regional Optical Operations & Growth Leader

Shopko Optical; Hudson (WI); On-site; USD 112,000 - 168,000; Full time

Benefits offered by this job

Wage & bonus incentives

Generous PTO & holidays

Sick pay

Employee assistance program

Job summary

Shopko Optical is seeking a Regional Manager to oversee the performance of multiple centers, driving sales, profitability, and patient experience across a geographic region. You will develop and execute strategies aligned with corporate direction, managing staffing, training, policy adherence, compliance, and optometric relations.

The position requires 5+ years of multi-unit retail management, strong leadership, analytical and interpersonal skills, and a collaborative, matrix-driven approach.

Qualifications

• Bachelor’s degree in relevant business field or equivalent work experience.
• 5+ years of multi-unit retail management experience.
• Proven ability to lead, coach, and build teammate relationships in an environment of fast change; must be able to direct, and motivate a diverse teammate population.
• Strong planning, analysis, and organizational skills.
• Able to work collaboratively in a matrix environment.
• Strong problem-solving skills to identify problems and develop solutions.
• Strong verbal and written communication and interpersonal skills.
• Able to thrive within a fast-paced environment.
• Proficiency in Microsoft Office Suite of programs.

Responsibilities

• Develop and execute merchandising, operational, and customer service strategies to deliver sales, gross margin and EBITDA results.
• Execute center visits to validate patient/customer service standards are consistently delivered.
• Observe and review individual optician performance during visits and provide appropriate feedback and coaching.
• Establish and monitor center operations guidelines (i.e., appointment monitoring, daily system balancing, government, and state regulations).
• Ensure operational exceptions are addressed and resolved.
• Stay up to date on competition within the region.
• Oversee onboarding for new General Managers and Optometrists; ensure training and onboarding is completed effectively for all teammates.
• Provide realistic parameters that allow teams to make decisions with accountability.
• Is accessible to teams and the rest of the organization.
• Provide proactive communication to centers and corporate partners.
• Resolve customer concerns promptly and positively.
• Work closely with Human Resources to develop and implement solutions related to staffing, recruiting, performance management, and employee relations.
• Oversee General Manager in Training program to develop bench strength within the region.
• Regularly evaluate optometrist, manager, and optician talent for current and future bench strength.
• Oversee financial operations of region by driving sales and managing expenses to plan.
• Identify exceptions and put appropriate action plans in place for resolution.
• Assist in accurate budget submission.
• Ensure centers follow applicable Federal and State laws including HIPAA, Fraud, Waste and Abuse, and Federally and State funded vision plan regulations.
• Ensure all applicable Optometric and Optician laws are followed.
• Ensure centers adhere to all company safety standards, policies, and procedures.

Skills

Leadership

Strategic planning

People management

Analytical skills

Communication

Education

Bachelor’s degree in relevant business field or equivalent work experience

Tools

Microsoft Office

Job description

Shopko Optical is seeking a Regional Manager to oversee the performance of multiple centers, driving sales, profitability, and patient experience across a geographic region. You will develop and execute strategies aligned with corporate direction, managing staffing, training, policy adherence, compliance, and optometric relations.

The position requires 5+ years of multi-unit retail management, strong leadership, analytical and interpersonal skills, and a collaborative, matrix-driven approach.