Regional Operations Manager

Heritage Tractor; Mendota (IL); Presencial; USD 90 000 - 125 000; Tempo integral

Resumo da oferta

Heritage Tractor is seeking an experienced executive to effectively lead the operational activities within the Parts/Service business across a defined group of locations, aiming to maximize revenue, margin, profitability, and customer satisfaction in line with financial and operational objectives.

You will coach Parts/Service Managers to drive revenue and efficiencies, align with the aftermarket business plan, and execute strategies to ensure customer satisfaction while recruiting and retaining

Qualificações

• 5+ years leading and managing Parts and/or Service Department operations or other high level related management experience.
• Experience coaching and leading others in driving revenue in Parts and/or Service.
• Strong and effective communication, computer, and technology skills.
• Demonstrated ability to create positive relationships with peers.

Responsabilidades

• Lead Parts/Service Managers to drive revenue and efficiencies within locations.
• Lead, support, and drive the Parts/Service business in alignment with the Aftermarket Business Plan.
• Execute Parts/Service strategies and processes to ensure customer satisfaction.
• Recruit highly skilled aftermarket employees and maintain staff levels for success.
• Drive training, performance metrics, safety, facility and fleet management across locations.

Conhecimentos

Leadership

Revenue growth

Communication skills

Relationship building

Descrição da oferta de emprego

Effectively lead the operational activities within the Parts/Service business within a defined group of locations, to maximize revenue, margin, profitability, and customer satisfaction in alignment with the organization’s financial and operational objectives.

Responsibilities:

• Provide a high level of coaching and leadership to Parts/Service Managers on driving revenue and efficiencies within their locations
• Lead, support, and drive the Parts/Service business in alignment with the overall Aftermarket Business Plan
• Execute Parts/Service strategies and processes to ensure internal and external customer satisfaction
• Provide a high level of leadership involving the recruitment of highly skilled and motivated aftermarket employees. Ensure staff levels are met and retained relative to the levels that ensure customer and company success
• Drive timely and efficient execution through Parts/Service Managers on training requirements, applicable performance metrics, and administrative tasks assigned such as safety, facility, and fleet management

Qualifications

Experience, Education, Skills, and Knowledge:

• 5+ years leading and managing Parts and/or Service Department operations or other high level related management experience
• Experience coaching and leading others in driving revenue in Parts and/or Service
• Strong and effective communication, computer, and technology skills
• Demonstrated ability to create positive relationships with peers