Regional Operations Manager

Heritage Tractor; Jefferson City (MO); On-site; USD 120,000 - 160,000; Full time

Job summary

Heritage Tractor seeks an experienced leader to drive the Parts and Service business across a defined group of locations. You will focus on maximizing revenue, margin, profitability, and customer satisfaction in line with our financial and operational objectives.

You will coach Parts/Service Managers, lead strategic execution, and ensure we meet staffing, training, and safety requirements while continuously improving performance and customer outcomes across our locations.

Qualifications

• 5+ years leading Parts and/or Service operations or related management experience.
• Experience coaching teams to grow revenue in Parts/Service.
• Strong communication, computer and technology skills.
• Ability to build positive relationships with peers.

Responsibilities

• Lead and coach Parts/Service Managers to drive revenue and efficiencies across locations.
• Align Parts/Service operations with the Aftermarket Business Plan.
• Implement strategies and processes to satisfy customers and improve service delivery.
• Oversee recruitment and retention of aftermarket staff, ensuring staffing levels support business goals.
• Drive training, performance metrics, and administrative duties such as safety and facilities management.

Skills

Leadership

Coaching

Revenue growth

Communication

Technology skills

Job description

Effectively lead the operational activities within the Parts/Service business within a defined group of locations, to maximize revenue, margin, profitability, and customer satisfaction in alignment with the organization’s financial and operational objectives.

Responsibilities:

• Provide a high level of coaching and leadership to Parts/Service Managers on driving revenue and efficiencies within their locations
• Lead, support, and drive the Parts/Service business in alignment with the overall Aftermarket Business Plan
• Execute Parts/Service strategies and processes to ensure internal and external customer satisfaction
• Provide a high level of leadership involving the recruitment of highly skilled and motivated aftermarket employees. Ensure staff levels are met and retained relative to the levels that ensure customer and company success
• Drive timely and efficient execution through Parts/Service Managers on training requirements, applicable performance metrics, and administrative tasks assigned such as safety, facility, and fleet management

Qualifications

Experience, Education, Skills, and Knowledge:

• 5+ years leading and managing Parts and/or Service Department operations or other high level related management experience
• Experience coaching and leading others in driving revenue in Parts and/or Service
• Strong and effective communication, computer, and technology skills
• Demonstrated ability to create positive relationships with peers