Regional Operations Manager

ZipRecruiter; Columbus (OH); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in equestrian products is seeking a Regional Operations Manager for their Retail and Events team. This role involves leading retail operations, planning events, and developing sales strategies to enhance customer experience. They're looking for an experienced leader with a passion for customer service and team development. Join Schneider Saddlery to shape the future of retail experiences for equestrian enthusiasts.

Benefits

Competitive compensation

Benefits offered

Opportunity for growth in a passionate team

Qualifications

• 5+ years of experience in multi-location retail management.
• Experienced in driving sales and customer satisfaction.
• Passion for mentoring and building teams.

Responsibilities

• Lead operations at flagship store in Chagrin Falls, OH.
• Oversee major retail events planning and execution.
• Develop and implement sales strategies and engagement plans.

Skills

Customer satisfaction

Sales performance

Team development

Event-based retail experiences

Job description

Job DescriptionJob Description Regional Operations Manager – Retail & Events
Location: Remote (Chagrin Falls, OH and Events)
Company: Schneider Saddlery
Category: Retail & Event Operations
Job Type: Full-Time
Are you ready to take the reins of our Retail Stores and Events team?
Ask Yourself:

• Are you ready to lead the retail and events team for a market leader with innovative and exclusive equestrian products?
• Are you passionate about delivering exceptional customer experiences—in-store, online, and at events across the country?
• Are you looking for an opportunity to help a 75-year-strong equestrian brand gallop into the future?

If you answered “yes” to any of the above, Schneider Saddlery wants to hear from you! Who We Are:
At Schneider Saddlery, we’ve been outfitting riders and horses since 1948. Our customers are more than buyers—they’re part of our community. We’ve built a reputation for innovation, quality, and customer service. Now, we’re expanding our reach beyond eCommerce and into retail stores and events, and we need a dynamic leader to guide the charge. Who You Are:

• A seasoned retail and event operations leader with a strong background in multi-location retail management.
• 5+ years of experience driving sales performance, customer satisfaction, and team development.
• An enthusiastic mentor and coach with a passion for building high-performance teams.
• Adept at planning and executing pop-up shops, trade shows, or event-based retail experiences.
• Someone who thrives on strategy, logistics, and delivering unforgettable customer service—whether in a store aisle or under a show tent.

What You’ll Do:

• Lead operations at our flagship store in Chagrin Falls, OH.
• Oversee the planning and execution of major retail events, including the American Quarter Horse Congress, Kentucky 3 Day Event, and more…
• Develop and implement sales strategies and customer engagement plans that align with our brand values.
• Recruit, train, and empower retail teams to exceed expectations.
• Establish a culture of accountability, innovation, and excellence in every retail and event touchpoint.
• Collaborate cross-functionally with marketing, eCommerce, product, and logistics teams.

Why Join Schneider Saddlery?

• We’re an industry leader with a loyal customer base and a rich legacy.
• Our products are innovative, exclusive, and rider-approved.
• You’ll have the chance to build something remarkable, bringing our brand to life in physical spaces across the country.
• We offer competitive compensation, benefits, and the opportunity to ride with a passionate and talented team.

Ready to Ride?
Join us and lead the transformation of our in-person customer experience. Bring your retail savvy, your event expertise, and your love for the equestrian lifestyle to a brand that’s built for riders, by riders.
Apply today and help us shape the future of retail at Schneider Saddlery.
Where riders go, we go—with style, service, and heart.

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