Regional Operations Manager

Schneider Saddlery; Ohio; Remote; USD 70,000 - 90,000; Full time

Job summary

Schneider Saddlery seeks a Regional Operations Manager for its Retail & Events team. This role involves leading the flagship store, overseeing major retail events, and implementing sales strategies. Ideal candidates are experienced in multi-location management, delivering exceptional customer experiences and driving sales performance.

Benefits

Competitive compensation

Benefits package

Opportunity to build a remarkable brand experience

Qualifications

• 5+ years of experience in retail and event operations.
• Strong background in multi-location retail management.
• Passionate mentor and coach.

Responsibilities

• Lead operations at the flagship store in Chagrin Falls, OH.
• Oversee planning and execution of major retail events.
• Develop and implement sales strategies.

Skills

Sales Performance

Customer Satisfaction

Team Development

Event Planning

Customer Service

Job description

Regional Operations Manager – Retail & Events
Location: Remote (Chagrin Falls, OH and Events)
Company: Schneider Saddlery
Category: Retail & Event Operations
Job Type: Full-Time
Are you ready to take the reins of our Retail Stores and Events team?
Ask Yourself:

• Are you ready to lead the retail and events team for a market leader with innovative and exclusive equestrian products?
• Are you passionate about delivering exceptional customer experiences—in-store, online, and at events across the country?
• Are you looking for an opportunity to help a 75-year-strong equestrian brand gallop into the future?

If you answered “yes” to any of the above, Schneider Saddlery wants to hear from you! Who We Are:
At Schneider Saddlery, we’ve been outfitting riders and horses since 1948. Our customers are more than buyers—they’re part of our community. We’ve built a reputation for innovation, quality, and customer service. Now, we’re expanding our reach beyond eCommerce and into retail stores and national events, and we need a dynamic leader to guide the charge. Who You Are:

• A seasoned retail and event operations leader with a strong background in multi-location retail management.
• 5+ years of experience driving sales performance, customer satisfaction, and team development.
• An enthusiastic mentor and coach with a passion for building high-performance teams.
• Adept at planning and executing pop-up shops, trade shows, or event-based retail experiences.
• Someone who thrives on strategy, logistics, and delivering unforgettable customer service—whether in a store aisle or under a show tent.

What You’ll Do:

• Lead operations at our flagship store in Chagrin Falls, OH.
• Oversee the planning and execution of major retail events, including the American Quarter Horse Congress, Kentucky 3 Day Event, and more…
• Develop and implement sales strategies and customer engagement plans that align with our brand values.
• Recruit, train, and empower retail teams to exceed expectations.
• Establish a culture of accountability, innovation, and excellence in every retail and event touchpoint.
• Collaborate cross-functionally with marketing, eCommerce, product, and logistics teams.

Why Join Schneider Saddlery?

• We’re an industry leader with a loyal customer base and a rich legacy.
• Our products are innovative, exclusive, and rider-approved.
• You’ll have the chance to build something remarkable, bringing our brand to life in physical spaces across the country.
• We offer competitive compensation, benefits, and the opportunity to ride with a passionate and talented team.

Ready to Ride?
Join us and lead the transformation of our in-person customer experience. Bring your retail savvy, your event expertise, and your love for the equestrian lifestyle to a brand that’s built for riders, by riders.
Apply today and help us shape the future of retail at Schneider Saddlery.
Where riders go, we go—with style, service, and heart.