Regional Operations Manager

Socket.dev; Boise (ID); On-site; USD 60,000 - 90,000; Full time

Job summary

Socket.dev in Boise, Idaho seeks an experienced regional operations leader to drive performance and engagement across warehouses. You will inspire and develop talent, foster open communication, and make data-informed decisions to support company initiatives.

You will own regional initiatives, guide pilots and rollouts, coach managers, oversee change management, and monitor productivity and customer service standards.

Qualifications

• Leadership experience in regional operations
• Experience with process improvement initiatives
• Strong people development skills
• Ability to coach warehouse teams

Responsibilities

• Inspire, develop, and motivate regional talent to achieve engagement and retention goals.
• Lead regional operational initiatives, pilots, and rollouts with guidance to warehouse management.
• Oversee change management and sustain improvements across the region.
• Support warehouse management on productivity and performance metrics.
• Ensure customer service standards and policy execution while coaching staff.
• Develop broader business acumen and cross-department collaboration.
• Perform other duties as assigned.

Skills

Leadership

Process Improvement

Time Management

Relationship Influence

Coaching/Developing People

Performance Management

Tools

SAP

Job description

Essential Functions:

• Develop a culture of high performance and employee engagement by inspiring, developing, and motivating internal talent. Facilitate good discussions with employees in order to understand their professional goals and aspirations. Create an environment of open communication that fosters upward feedback and suggestions. Make well informed decisions, demonstrate initiative, exhibit autonomy and execute on organization initiatives. (Measure by Employee Engagement and Retention).
• Manage regional operational initiatives, including ownership of company-wide strategic initiatives, pilots and rollouts within the region. Provide guidance and feedback to Warehouse and Sr. Management on operational initiatives. Coach, train, and develop warehouse management through informal interaction and formal written development plans in alignment with strategic initiatives.
• Oversee change management and implementation of process improvement projects within their region. Review and monitor process improvement projects to ensure successful execution and sustainability.
• Provide assistance to warehouse management through on-site visitation and interaction with operational personnel based on analysis of productivity and operational performance measures of individual plants.
• Assist warehouse management with execution of policies, processes, and customer service standards that meet the needs of all internal and external customers. Provide problem solving / troubleshooting, guidance and coaching on customer service roadblocks.
• Business Acumen & Interactions - Continue to expand skill set and demonstrate expertise in the area of technology and use of SAP in order to excel in core job functional areas. Gain an understanding of the interrelations in other areas of the business and how they connect with warehouse operations. Link that understanding to improve interactions with other departments and warehouse operations. Continue to expand communication, presentation and influencing skills in order to engage other
• Performs other duties as assigned.

Core Competencies:

• Leadership
• Process Improvement & Best Practices
• Setting Priorities & Time Management
• Relationships Influence & Problem Resolution
• Coaching/Developing People and Teams
• Managing Performance Issue