Regional Operations Manager

Socket.dev; Fife (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Socket.dev is seeking a Regional Operations Manager to direct warehouse management and planning across the region, including travel to key branch locations. This role drives operational initiatives, supports change management, and ensures sustainable execution of processes.

You will lead, coach, and align teams to strategic objectives and KPI targets. The position requires strong communication and problem-solving abilities, with a focus on improving performance and service levels across multiple

Qualifications

• Proven ability to lead and engage teams at regional level.
• Experience driving process improvements and best practices in operations.
• Strong time management and prioritization across multiple sites.
• Ability to influence stakeholders and resolve operational issues.
• Experience coaching warehouse staff and management to achieve goals.

Responsibilities

• Develop a culture of high performance and employee engagement by inspiring, developing, and motivating internal talent.
• Manage regional operational initiatives, including ownership of company-wide strategic initiatives, pilots and rollouts within the region.
• Oversee change management and implementation of process improvement projects within their region.
• Provide assistance to warehouse management through on-site visitation and interaction with operational personnel.
• Assist warehouse management with execution of policies, processes, and customer service standards.

Skills

Leadership

Process improvement

Time management

Influence & problem resolution

Coaching & development

Job description

Position Summary:

This position is responsible for providing direction and support to warehouse management within the region in planning and execution of plant operations. This position will assist in the planning and implementation of operational initiatives and will drive process improvement projects to ensure consistent operating execution and sustainability within a region. The Regional Operations Manager will need to be able to communicate the correct course of action to warehouse management, managing issues and roadblocks.

This position will be based out of and required to travel as needed to the following branch locations: Los Angeles, Sacramento, Portland, and Phoenix.

Essential Functions:

• Develop a culture of high performance and employee engagement by inspiring, developing, and motivating internal talent. Facilitate good discussions with employees in order to understand their professional goals and aspirations. Create an environment of open communication that fosters upward feedback and suggestions. Make well informed decisions, demonstrate initiative, exhibit autonomy and execute on organization initiatives. (Measure by Employee Engagement and Retention).
• Manage regional operational initiatives, including ownership of company-wide strategic initiatives, pilots and rollouts within the region. Provide guidance and feedback to Warehouse and Sr. Management on operational initiatives. Coach, train, and develop warehouse management through informal interaction and formal written development plans in alignment with strategic initiatives.
• Oversee change management and implementation of process improvement projects within their region. Review and monitor process improvement projects to ensure successful execution and sustainability.
• Provide assistance to warehouse management through on-site visitation and interaction with operational personnel based on analysis of productivity and operational performance measures of individual plants.
• Assist warehouse management with execution of policies, processes, and customer service standards that meet the needs of all internal and external customers. Provide problem solving / troubleshooting, guidance and coaching on customer service roadblocks.
• Business Acumen & Interactions - Continue to expand skill set and demonstrate expertise in the area of technology and use of SAP in order to excel in core job functional areas. Gain an understanding of the interrelations in other areas of the business and how they connect with warehouse operations. Link that understanding to improve interactions with other departments and warehouse operations. Continue to expand communication, presentation and influencing skills in order to engage other
• Performs other duties as assigned.

Core Competencies:

• Leadership
• Process Improvement & Best Practices
• Setting Priorities & Time Management
• Relationships Influence & Problem Resolution
• Coaching/Developing People and Teams
• Managing Performance Issue