Regional Operations Manager

Adam Hergenrother Companies; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

401k with Company Match

Paid Time Off

Vision Insurance

Life Insurance

Job summary

Keller Williams Realty, LLC seeks a Regional Operations Manager to oversee growth, training, compliance, and profitability across the region. You will design systems for lead generation, launches, and leadership development, while managing events, budgets, and recruiting efforts.

The role requires guiding stakeholders, preparing leadership materials, and providing strategic recommendations to strengthen performance across the region.

Qualifications

• Bachelor's degree. Four (4) years of relevant education and work experience may be substituted for degree.
• Progressive experience in administration and operations management.
• Experience managing budgets, events, recruiting, and regional programs.

Responsibilities

• Serves as regional ambassador for Keller Williams to Market Centers and associates.
• Develops and implements systems to support regional growth through lead generation and leadership development.
• Designs training for Market Center leadership and regional processes.
• Plans and executes a profitable regional training program and manages budgets.
• Monitors compliance, maintains KW models knowledge, and supports launch campaigns.
• Attends KW events and prepares regional leadership meeting materials and agendas.
• Analyzes strategies to strengthen regional performance and profitability.
• Guides Operating Principals, Team Leaders, and Market Center Administrators on recruiting and budgeting.

Skills

Project management

Time management

Organizational skills

Leadership

Communication

Problem solving

Strategic thinking

Education

Bachelor's degree

Job description

The Regional Operations Manager manages key initiatives and operational functions that support growth, training, compliance, and profitability across the Region. This position designs and implements systems for lead generation, Market Center launches, and leadership development, while managing regional events, budgets, and recruiting efforts. The Manager monitors performance, prepares leadership meeting materials, and provides strategic recommendations to strengthen the Region. This position manages special projects and maintains operational data in alignment with Keller Williams' standards and goals.

Location(s)

About Us

Austin, Texas-based Keller Williams Realty, LLC is the world's largest real estate franchise by agent count with a global network of offices and affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards affiliated agents. If you're ready to join an award-winning team that champions bold innovation, puts people and service at the heart of business, and empowers you to make a real impact, then Keller Williams is where you belong.

• 2026 & 2025 Best Places to Work (Glassdoor)
• 2025 America's Most Admired Workplaces (Newsweek)
• 2025 Top Franchises for Women (Franchise Business Review)
• 2025 Best-Led Companies (Glassdoor)

Responsibilities

• Serves as a regional ambassadorfor Keller Williams to the Market Centers and associates.
• Develops and implementssystems to support regional growth through lead generation, talent cultivation, and Career Visioning.
• Designs and refines systems fortraining Market Center leadership on Market Center processes and procedures.
• Plans and executesa world-class and profitable training program at the regional level.
• Prepares and managesregional budgets.
• Monitors and drivescompliance across the Region.
• Maintains deep knowledgeof KW models and systems for agents, Market Centers, and Regions.
• Supports launch campaigns.
• Attends all KW events.
• Prepares Regional Leadership meeting agendas, meeting room, materials, and fosters full attendance and participation.
• Analyzes and recommendsstrategies to strengthen regional performance and profitability.
• Provides guidance and supportto Operating Principals, Team Leaders, Market Center Administrators, and Regional Directors on recruiting, training, and budgeting.
• Supports Regional Leadership with franchise growth and other goals.
• Screens and schedulesrecruiting candidates, supports presentations, and manages follow-up communications.
• Maintains and managesrecruiting databases, materials, and communications across multiple channels including mail, email, and voicemail.
• Leads the development and implementationof new projects and systems.
• Manages all computer data.
• Drives the implementationof standardized processes.
• Oversees regional staff responsibilities, including event planning and execution for OP/Team Leader Meetings, Regional ALC Meeting/Retreat, KWU Events, RED Day, Calendar of Events and Regional Leadership and Culture Summit. Evaluates event performanceby reviewing budgets, tracking forms, and cost controls to ensure profitability.

Qualifications

• Bachelor's degree. Four (4) years of relevant education and work experience may be substituted for degree
• Minimum of five (5) years of progressive related experience
• Administration and negotiation skills
• Events management, start-up business operations, and business systems creation experience
• Polished and professional demeanor
• Advanced knowledge of Real Estate practices, including applicable state and local laws and regulations

Knowledge

• Advanced knowledge and expertise in related field
• Advanced proficiency in Microsoft Office, including Excel, Word, and Outlook

Skills

• Superior project management, time management, and organizational skills
• Advanced critical thinking and project planning skills
• Advanced data analytical skills, with strong attention to detail and accuracy
• Superior verbal, written, interpersonal, listening, and presentation communication skills
• Superior solution and service-oriented skills, with an emphasis on collaboration, problem solving, follow-through, and responsiveness
• Superior relationship building skills, with a proactive and service-oriented approach to working with team members

Abilities

• Ability to lead projects and solve problems with minimal supervision and balance multiple projects while working constructively in a team environment
• Ability to demonstrate good judgement and effective problem-solving, with the ability to address complex issues and provide specialized solutions
• Ability to demonstrate the highest degree of flexibility and adaptability
• Ability to work independently as well as in a team-oriented, collaborative environment
• Ability to demonstrate the highest level of integrity and ethics
• Ability to demonstrate a high degree of self-motivation, accountability, and work ethic
• Ability to provide strong customer service through all communication mediums

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Physical Requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities as defined by the Americans with Disabilities Act As Amended to perform the essential functions.

• Keyboarding
• Viewing computer monitor

Work is performed in a business office environment. Ability to work extended hours, as required, in support of the company's business needs.

Benefits and Compensation

• Medical (including FSA and HSA options)
• Vision
• 401k with Company Match
• Basic Life Insurance
• Voluntary Life Insurance
• On-Demand Mental Healthcare
• Employee Assistance Program (EAP)
• Legal Services
• Pet Insurance
• Identity Theft Protection
• Paid Time Off
• Paid Holidays
• Floating Holidays

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