Regional Operations Leader: Multi-Unit QSR Growth

dunkinco; Irving (TX); On-site; USD 110,000 - 180,000; Full time

Job summary

Quality Brand Group, the large Dunkin’ and Baskin-Robbins franchisee, seeks a Regional Manager of Operations to lead multiple restaurant locations. You will oversee day-to-day operations, enforce policies, and drive profitability while ensuring exceptional guest experiences across the region.

You will coach District Managers, develop leadership pipelines, and partner with finance to manage budgets and forecasts.

Qualifications

• 8–10 years of multi-unit management experience in QSR or hospitality.
• 5+ years in a leadership role within the QSR or hospitality industry.
• Bachelor’s degree in business administration, Hospitality Management, or a related field.

Responsibilities

• Oversee day-to-day operations across all restaurants within the region, ensuring that all locations maintain high operational standards.
• Implement and enforce operational policies in line with corporate guidelines to ensure compliance with health, safety, and food handling regulations.
• Regularly visit restaurant locations to conduct performance evaluations, identify areas for improvement, and provide strategic recommendations for operational enhancements.
• Ensure that all restaurants meet or exceed key performance metrics (e.g., speed of service, guest satisfaction, and order accuracy).
• Develop and execute strategies to drive profitability at the regional level by controlling costs, optimizing labor, and increasing sales.
• Monitor and analyze financial reports (P&L statements, budgets, etc.) to ensure that each location meets its financial targets.
• Partner with the finance team to set and track budgets for the region, including forecasting for revenue, expenses, and labor.
• Implement initiatives to increase sales, improve margins, and ensure the overall financial health of all stores in the region.
• Coach and mentor District Managers and other leadership team members to develop their skills and ensure effective leadership at all locations.
• Build a pipeline of talent by recruiting, training, and developing future leaders, ensuring all stores have strong management teams in place.
• Provide ongoing training and development to staff, promoting a culture of continuous improvement and professional growth.
• Create a positive and motivating work environment that aligns with the company’s values and encourages teamwork and high performance.
• Ensure that all restaurants deliver exceptional guest experience by consistently meeting or exceeding service standards.
• Monitor guest feedback through various channels and implement strategies to improve guest satisfaction.

Skills

Multi-unit management

Leadership

Financial analysis

Operational excellence

Problem solving

Communication

Adaptability

Technology proficiency

Education

Bachelor’s degree in business administration, Hospitality Management, or related field

Tools

Restaurant management software

Financial analysis tools

Communication platforms

Job description

Quality Brand Group, the large Dunkin’ and Baskin-Robbins franchisee, seeks a Regional Manager of Operations to lead multiple restaurant locations. You will oversee day-to-day operations, enforce policies, and drive profitability while ensuring exceptional guest experiences across the region.

You will coach District Managers, develop leadership pipelines, and partner with finance to manage budgets and forecasts.