Regional Operations Leader: Efficiency & Field Excellence

Cook & Boardman, LLC; Georgia; On-site; USD 90,000 - 120,000; Full time

Job summary

Cook & Boardman, LLC is seeking a Regional Operations Manager to partner with regional and branch leadership across locations to ensure adherence to procedures, drive operational improvements, and lead strategic initiatives focused on efficiency, safety, and margin.

The role emphasizes leading cross-functional teams, managing inventory, KPI reviews, and on-site leadership with substantial field presence and travel. Strong communication, problem solving, and cost-control experience are essential.

Qualifications

• High School Diploma or equivalent
• 2-4 years of operations related experience with direct supervision of staff
• 5-10 years of experience in the commercial door and hardware or security integration industry
• Experience using Comsense desired

Responsibilities

• Connect companywide Operations priorities with execution across assigned locations.
• Partner with Regional Directors, District Directors, and General Managers to identify Lead-to-Cash gaps, set priorities, and coordinate resources.
• Develop and implement operating best practices that improve efficiency, productivity, service quality, and consistency.
• Work with other ROMs and training resources to support local adoption.
• Conduct operational assessments, document improvement plans, and regularly review KPIs and branch performance with regional and local leaders.
• Track actions to completion with accountable owners, target dates, and measurable outcomes.
• Manage inventory performance with local leaders, inventory support teams, and Strategic Sourcing.
• Review turnover and days inventory outstanding; address obsolete, slow-moving, and excess stock through approved transfers, returns, or disposition; and support reserve analysis with Finance.
• Support physical inventory preparation, execution, reconciliation, discrepancy investigation, and corrective actions.
• Improve margin and control operating expenses through process efficiency, labor productivity, and purchasing discipline.
• Review pricing and cost exceptions and coordinate corrections or authorized system updates with local teams and designated process and system owners.
• Partner with Strategic Sourcing on supplier performance and material issues.
• Safety and material flow: Serve as an operating safety leader with the Safety team and local management.
• Support inspections, training, corrective actions, equipment and facility upkeep, and appropriate operator training.
• Improve material flow through receiving, storage, staging, handling, and shipping to increase accuracy and efficiency.
• Strategic initiatives and projects: Lead and support assigned initiatives, including Pre-Installation, Field Installation and Field Services, gross margin improvement, and other companywide operating programs.
• Support relocations, facility improvements, equipment evaluation and implementation, ERP conversions, and technology rollouts with internal subject matter experts and local leaders.
• Leadership and travel: Provide hands‑on coaching, training, and support to branch teams, driving accountability and change through regional and local leaders.
• Provide temporary Operations Manager coverage when assigned.
• Spend at least 50% of working time onsite at assigned locations, including overnight travel and extended stays as needed.
• Perform other duties as assigned

Skills

Microsoft Office

Verbal and written communication

Leadership

Organization and time management

Critical thinking

Education

High School Diploma or equivalent

Tools

Comsense

Job description

Cook & Boardman, LLC is seeking a Regional Operations Manager to partner with regional and branch leadership across locations to ensure adherence to procedures, drive operational improvements, and lead strategic initiatives focused on efficiency, safety, and margin.

The role emphasizes leading cross-functional teams, managing inventory, KPI reviews, and on-site leadership with substantial field presence and travel. Strong communication, problem solving, and cost-control experience are essential.