Regional Operations Leader, East US & Canada

ADS Environmental Services; Hanover (MD); On-site; USD 120,900 - 181,300; Full time

Benefits offered by this job

Performance-based bonus

Health benefits

401(k) retirement plan

Job summary

IDEX is seeking a Regional Manager for the East Region (US and Canada) to lead a team of district and project engineers, drive operational excellence, and achieve financial targets.

The role focuses on safety, quality, delivery, cost, and customer satisfaction while partnering with sales to grow region revenue and improve performance across multiple sites. Travel up to 25% is required.

Qualifications

• Bachelor’s degree in Business Management, Civil Engineering or related field required; Graduate degree in business or engineering a plus
• Minimum of 10 years of progressive leadership experience in related industry
• Minimum 3-5 years managing managers and leading multi-site or multi-territory operations
• PMP certification required
• Demonstrated success driving operational and financial performance across diverse teams
• Experience managing P&L responsibilities and key financial metrics
• Equivalent combination of education and relevant leadership experience may be considered
• Progressive background in civil/wastewater industry preferred
• Travel within the region required up to 25%

Responsibilities

• Oversee Service & Data based project management for water and sewer infrastructure monitoring through a team of direct-report managers
• Promote a culture of accountability, ownership, customer focus, and continuous improvement
• Establish clear performance expectations and provide ongoing feedback, support, and accountability
• Foster employee engagement, collaboration, and professional growth
• Drive execution of company initiatives, strategic initiatives and operational standards across the region
• Own the regional financial performance and achievement of Annual Operating Plan (AOP)
• Revenue Growth
• Forecasting
• Accounts Receivable (AR)
• Gross Margin
• Contribution Margin
• Cost Management and Profitability
• Accurately forecast performance, collaborate cross-functionally to refine assumptions, and enhance accuracy and reliability
• Implement corrective actions to address performance gaps at the District or Region level
• Utilize data and performance metrics to drive decision-making and operational improvements
• Represent the company in the region to suppliers, customers, and statutory bodies so as to promote the products, services, and activities of the organization
• Champion a strong safety culture and ensure compliance with all company policies, regulatory requirements, and industry standards
• Ensure the highest level of customer service through the use of project work plans and necessary project reviews on every project within the region
• Review, modify and approve project pricing developed by the project managers for the region
• Support and participate in the development of and compliance with corporate policies, procedures, decisions and activities
• Complete special projects as requested

Skills

Leadership

Financial acumen

Communication skills

Strategic thinking

Cross-functional

Education

Bachelor’s degree in Business Management or Civil Engineering

Tools

Microsoft 365

Microsoft Dynamics CRM

Job description

IDEX is seeking a Regional Manager for the East Region (US and Canada) to lead a team of district and project engineers, drive operational excellence, and achieve financial targets.

The role focuses on safety, quality, delivery, cost, and customer satisfaction while partnering with sales to grow region revenue and improve performance across multiple sites. Travel up to 25% is required.