Regional Operations Leader - Corporate Dining Growth

Eurest USA; Des Moines (IA); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Eurest USA is seeking a Regional Director of Operations to oversee corporate dining across multiple accounts, shaping strategy and driving growth. You will lead senior leaders and unit directors to ensure financial targets are met and client needs are exceeded in a fast-paced environment.

This role demands strong P&L discipline, strategic thinking and a proven track record in multi-unit foodservice management, with a focus on growth, high service standards and team development.

Qualifications

• Bachelor’s degree in Business, or equivalent degree or equivalent related experience.
• Proven ability to manage a team of six or more manager-level team members.
• Minimum of two years’ experience in multi-unit foodservice management.
• Experience with multi-unit foodservice management with a combined managed volume of $3 million or greater.
• Strong track record of driving customer satisfaction.
• Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment.
• Proven ability to mentor and develop team members.
• Excellent written and verbal communication skills.

Responsibilities

• Plans and directs the operation of the assigned accounts in support the Key Performance Indicators.
• Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members.
• Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts.
• Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction.
• Participates in the sales process for the acquisition of new business.
• Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals.
• Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources.
• Interfaces with existing clients to maintain client satisfaction and account retention.
• Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors.
• Interfaces with legal and human resources to obtain procedures for various customer and employee related charges.
• Conducts appropriate annual and semi-annual performance evaluations.
• Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline.
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact.
• Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources.

Skills

Leadership

People management

Strategic planning

Communication skills

P&L management

Team development

Education

Bachelor’s degree in Business

Job description

Eurest USA is seeking a Regional Director of Operations to oversee corporate dining across multiple accounts, shaping strategy and driving growth. You will lead senior leaders and unit directors to ensure financial targets are met and client needs are exceeded in a fast-paced environment.

This role demands strong P&L discipline, strategic thinking and a proven track record in multi-unit foodservice management, with a focus on growth, high service standards and team development.