Regional Operations Lead — Self-Storage

Madison Capital Group Holdings LLC; Chicago (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

401(k) with company match

Paid time off (2 weeks)

10 paid holidays

Advancement from within

Schedules posted in advance

Tools and supplies provided

Job summary

Madison Capital Group Holdings LLC is hiring an Assistant Regional Manager for our Chicago, IL area. This on-site role focuses on daily operations, maintenance, and customer service to ensure smooth property management and tenant satisfaction.

You will assist with applicant contact, train new hires, manage unit status, adjust rates, and walk the property daily to spot and fix issues, maintaining a clean, secure environment for renters.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to train new hires and follow established procedures.
• Willingness to perform hands-on maintenance and repairs.
• Comfort with basic property walkthroughs and inspections.

Responsibilities

• Assist with initial contact to applicants following interview aids.
• Train new hires following training guidelines.
• Update unit status and adjust rates as needed.
• Handle customer escalations not related to employee complaints.
• Walk the property daily, check for issues, and address simple repairs.
• Keep areas clean and ready for new renters after move-outs.
• Check gates, lights, and alarms to ensure proper operation.
• Support on-site customers and maintain a well-presented property.

Skills

Customer service

Training

Maintenance basics

Light repairs

Property walkthroughs

Education

High school diploma or equivalent

Job description

Madison Capital Group Holdings LLC is hiring an Assistant Regional Manager for our Chicago, IL area. This on-site role focuses on daily operations, maintenance, and customer service to ensure smooth property management and tenant satisfaction.

You will assist with applicant contact, train new hires, manage unit status, adjust rates, and walk the property daily to spot and fix issues, maintaining a clean, secure environment for renters.