Regional Operations Leader – Multi-Unit Growth & Service

Mini-Mall-US-Storage-Properties; Morgantown (WV); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Group benefits plan

401K matching

Discretionary bonus program

Safety-first environment

Job summary

Mini Mall Storage Properties is seeking a Regional Operations Manager to lead a multi-unit field team and drive performance across our regional storage sites. You will oversee staff, budgets, maintenance, and operations while reporting on occupancy and financial metrics.

The role requires a minimum of five years in a supervisory multi-unit role, strong leadership, and the ability to work independently in a fast-paced environment.

Qualifications

• Minimum High School Diploma.
• Minimum of 5 years in a multi-unit supervisory role, preferably in Property Management, Retail, or Hospitality.
• Ability to thrive in a fast-paced environment and work independently while collaborating with a team.
• Proficient in Microsoft Office and able to work adeptly with a variety of software platforms.
• Strong supervisory and leadership skills with a proven ability to lead and motivate teams.
• A Driver's License and access to a reliable vehicle.
• Must complete & pass a criminal record check.

Responsibilities

• Provide strategic leadership and direction to a multi-unit field team, including managers, through effective training and mentorship.
• Drive sales growth in the region, meeting predetermined targets by the Region Senior Leadership.
• Identify opportunities to enhance customer service experience and drive customer satisfaction.
• Monitor Key Performance Indicators (KPIs) and financial metrics to assess the region’s performance and identify areas of improvement.
• Collaborate with Region VPs and store managers to establish and track sales goals for each location while monitoring progress to attract and retain customers.
• Stay updated on market trends, competition, and best practices in sales techniques and strategies.
• Maintain business relationships with clients, contractors, and vendors while evaluating the quality of work completed across facilities.
• Conduct performance evaluations, provide feedback, and implement development plans as necessary.
• Oversee property maintenance by addressing tenant complaints, enforcing occupancy rules, inspecting vacant units and repairs, planning renovations, and liaising with contractors and vendors.
• Conduct weekly site inspections at each property to ensure compliance and quality standards are met.
• Supervise the collection of tenants' arrears; assist with collections, reconciliations, and adjustments as needed.
• Attend weekly meetings with the head office, including reporting on occupancy, budgets, and building strategies.
• Performs other related duties as assigned.

Skills

Leadership

Strategic direction

Sales targets

KPI tracking

Budgeting

Team mentoring

Driver's license

Education

High School Diploma

Tools

Microsoft Office

Property management software

Job description

Mini Mall Storage Properties is seeking a Regional Operations Manager to lead a multi-unit field team and drive performance across our regional storage sites. You will oversee staff, budgets, maintenance, and operations while reporting on occupancy and financial metrics.

The role requires a minimum of five years in a supervisory multi-unit role, strong leadership, and the ability to work independently in a fast-paced environment.