Regional Operations Leader - Multi-Site Growth

Mini Mall Storage; Chicago, Northern (IL, KY); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Group benefits plan

401K matching program

Discretionary bonus program

Safety-first work environment

Job summary

Mini Mall Storage, a rapidly expanding self-storage company, seeks a Regional Operations Manager for its North America portfolio, based in Chicago. You will lead a multi-site field team, drive sales targets, and oversee operations, maintenance, and tenant relations across facilities.

Candidates should have at least 5 years in a multi-unit supervisory role, strong leadership, and proficiency with MS Office. A valid driver’s license and reliable vehicle are required.

Qualifications

• Minimum High School Diploma.
• Minimum of 5 years of experience in a multi-unit supervisory role in Property Management, Retail, or Hospitality.
• Proficient in Microsoft Office and able to work with various software platforms.
• Strong supervisory and leadership skills with the ability to lead and motivate teams.
• Driver's License and access to a reliable vehicle.
• Must complete & pass a criminal record check.

Responsibilities

• Provide strategic leadership and direction to a multi-unit field team, including managers, through effective training and mentorship.
• Drive regional sales growth and meet targets set by Region Senior Leadership.
• Identify opportunities to enhance customer service and drive satisfaction.
• Monitor KPIs and financial metrics to assess regional performance and identify improvements.
• Collaborate with Region VPs and store managers to establish and track sales goals for each location.
• Maintain relationships with clients, contractors, and vendors and evaluate quality of work across facilities.
• Oversee property maintenance, tenant relations, occupancy rules, and renovations as needed.
• Attend weekly head office meetings and report occupancy, budgets, and strategies.

Skills

Leadership

Multi-unit supervision

Microsoft Office

Driving

Criminal background check

Education

High School Diploma

Job description

Mini Mall Storage, a rapidly expanding self-storage company, seeks a Regional Operations Manager for its North America portfolio, based in Chicago. You will lead a multi-site field team, drive sales targets, and oversee operations, maintenance, and tenant relations across facilities.

Candidates should have at least 5 years in a multi-unit supervisory role, strong leadership, and proficiency with MS Office. A valid driver’s license and reliable vehicle are required.