Regional Operations & Customer Success Manager

Elkay Manufacturing Corporation; Caddo Mills (TX); In loco; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary

Medical, Dental, Vision, STD, LTD, AD&

Matching 401(k) Contribution

Health Savings Account

Up to 3 weeks starting Vacation

12 Paid Holidays

Annual Bonus Eligibility

Educational Reimbursement

Matching Gift Program

Employee Stock Purchase Plan – stock</

Purchase company stock at a discount!

Descrizione del lavoro

Zurn Elkay Water Solutions Corporation is seeking a Manager – Regional Operations Support to lead regional customer service and operations, optimize order management, and drive KPI-aligned improvements. You will manage backlog, coordinate with sales and service teams, and ensure timely delivery while controlling costs.

In this role you will use Salesforce and Microsoft Dynamics 365 for reporting, coach staff, and implement process enhancements to improve efficiency and customer experience across

Competenze

• Bachelor's degree or equivalent experience.
• 5 years in the field or in a related area.
• Must be detail oriented and versatile.
• Proficient with data management and strong problem solving skills necessary.
• Ability to communicate well on different levels within the organization and with customers.
• Ability to work well on your own and in a team environment.
• Proven success leading teams in high-volume, customer-facing operations.
• Experience leveraging analytics, AI, and automation to improve efficiency and customer experience preferred.
• High level of energy, drive, enthusiasm, initiative and professionalism.
• Extremely strong problem solver and communication skills.

Mansioni

• Oversees regional customer service and operations.
• Manages the execution of all aspects of customer delivery for demand and fulfillment targets.
• Manages the regional sales backlog, product fulfillment within our Rep warehouses, and customer relations.
• Partners with Area Sales Manager and Service Center Operations team to deliver on sales targets and overall customer satisfaction for the region.
• Monitors inventory levels to manage expenses, minimize loss, and maximize revenue.
• Ensure that goods are dispatched on time to the appropriate destinations and in the expected quantities.
• Manages the distribution of products to ensure maximum efficiency, quality, and customer service at the least possible cost.
• Oversees customer order workflows and resolve shipment issues with Operations teams.
• Manages regional sales backlogs, and identify operational inefficiencies with Operation team.
• Utilizes software tools (e.g. Salesforce, Microsoft Dynamics 365) for reporting and training.
• Handles escalations and improves customer experience.
• Familiar with a variety of field concepts, practices, and procedures.
• Rely on experience and judgement to plan and accomplish goals.
• Leads and directs the work of others.
• A wide degree of creativity and latitude is required.
• Develops team members, builds engagement, and reinforces accountability through clear expectations and coaching.

Conoscenze

Data management

Problem solving

Communication

Team leadership

Analytics

AI and automation

Energy and initiative

Formazione

Bachelor's degree or equivalent experience

Strumenti

Salesforce

Microsoft Dynamics 365

Descrizione del lavoro

Zurn Elkay Water Solutions Corporation is seeking a Manager – Regional Operations Support to lead regional customer service and operations, optimize order management, and drive KPI-aligned improvements. You will manage backlog, coordinate with sales and service teams, and ensure timely delivery while controlling costs.

In this role you will use Salesforce and Microsoft Dynamics 365 for reporting, coach staff, and implement process enhancements to improve efficiency and customer experience across