Regional Onsite Operations Director

Adecco Group; Weymouth (MA); On-site; USD 84,000 - 153,000; Full time

Job summary

Adecco Group in Weymouth, MA is seeking an Associate Director who will lead Onsites and branches within a defined geography, guiding managers and delivering best-in-class workforce solutions for clients and candidates. You will help shape the regional strategy and ensure it is executed with measurable growth.

You will drive growth by increasing share of wallet with existing customers and expanding temporary placements, while ensuring KPI attainment, profitability, and high service quality.

Qualifications

• Bachelor's degree in business or related field or equivalent experience.
• Minimum five years leadership/managerial experience in the service provider industry preferred.
• Management of large onsite portfolio.
• Skilled in communicating effectively verbally and in writing.
• Ability to travel extensively.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

Responsibilities

• Provide leadership to regional Managers and ensure adoption of Adecco’s philosophy and practices in our approach to colleague, candidate, associate, client, and delivery obsession.
• Ensure that each team member understands the strategy, is fully trained, and set up for success.
• Recruits, develops, and motivates Managers to ensure consistency in sales and service to drive growth.
• Trains new Managers in a timely manner and coaches managers on how to manage their team.
• Supports on-going training to familiarize staff with Adecco’s new policies, procedures, and methods applicable to their positions.
• Conducts performance evaluations and prepares developmental plans for staff in a timely manner.
• Holds leaders accountable for meeting SLA targets and all agreed upon client requirements (both operational and contractual).
• Establishes and maintains rapport with key clients.
• Cultivates client relationships at the C-level.
• Strives for strategic ingenuity through the development, implementation and measurement of process efficiencies, productivity metrics and quality of service.
• Develop innovative solutions that can be scaled across multiple clients in the industry and gain alignment to execute
• Ensures Managers emphasize quality and service and identifies opportunities for further growth of existing accounts
• Supports Managers in maintaining high levels of Customer Satisfaction Survey feedback through regular business reviews with clients
• Serve as escalation point for Clients to discuss issues or requests
• Contribute to the commercial development of strategic prospects and accounts (acquisition, migration, market share, cross sell services)
• Elaborate and propose a strategy for driving profitable sales growth through client penetration.
• Audits and monitors Onsite and Branch activities to ensure optimum service levels.
• Coaches team to anticipate clients’ needs based on historical and current business activity and knowledge of industry and markets.
• Create and maintain mechanisms/forums to seek and act upon candidate and associate feedback for continuous improvement
• Utilizes corporate sponsored promotional activities to increase knowledge of Adecco in the local market.

Skills

Leadership

Communication

Relationship building

Problem solving

Travel

MS Office

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Job description

Adecco Group in Weymouth, MA is seeking an Associate Director who will lead Onsites and branches within a defined geography, guiding managers and delivering best-in-class workforce solutions for clients and candidates. You will help shape the regional strategy and ensure it is executed with measurable growth.

You will drive growth by increasing share of wallet with existing customers and expanding temporary placements, while ensuring KPI attainment, profitability, and high service quality.