Regional Onsite Operations Leader

Adecco Group; Brockton (MA); On-site; USD 84,000 - 153,000; Full time

Job summary

Adecco Group in Brockton, MA is seeking an Associate Director who will lead Onsites and branches across a defined geography, guiding Managers and delivering best-in-class workforce solutions for clients and candidates. You will drive growth, improve efficiency, and meet KPIs and profitability targets while partnering with Growth Operations and implementation teams.

Responsibilities include developing regional strategy, managing client relationships at the C-level, overseeing performance, and

Qualifications

• A Bachelor's degree in business or related field or equivalent experience is required.
• A minimum of five years leadership/managerial experience in the service provider industry preferred.
• Management of large onsite portfolio.
• Must be able to travel extensively.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

Responsibilities

• Provide leadership to the regional Managers and ensure adoption of Adecco’s philosophy and practices.
• Recruit, develop, and motivate Managers to ensure growth.
• Trains new Managers in a timely manner and coaches managers on how to manage their team.
• Supports on-going training to familiarize staff with Adecco’s new policies, procedures, and methods applicable to their positions.
• Conducts performance evaluations and prepares developmental plans for staff in a timely manner.
• Holds leaders accountable for meeting SLA targets and all agreed upon client requirements.
• Establishes and maintains rapport with key clients.
• Cultivates client relationships at the C-level.
• Develops innovative solutions that can be scaled across multiple clients in the industry and gain alignment to execute
• Ensures Managers emphasize quality and service and identifies opportunities for further growth of existing accounts
• Supports Managers in maintaining high levels of Customer Satisfaction Survey feedback through regular business reviews with clients
• Coaches team to anticipate clients’ needs based on historical and current business activity
• Create and maintain mechanisms/forums to seek and act upon candidate and associate feedback
• Utilizes corporate sponsored promotional activities to increase knowledge of Adecco in the local market.
• Holds team accountable for identifying and developing the sourcing strategy.
• Fully accountable for monthly performance, KPI analysis and achievements, resulting in a positive impact on the P&L, with the objective of growth
• Execute the solution designed by the sales organization through new implementations or expansions
• Controls financial activities; monitors bill rates, credit extension procedures, collections and adherence to budget.
• Supported by the Middle Office, monitors workers’ compensation and unemployment claims to minimize exposure and resulting expenses.
• Ensures full compliance with federal, state, and local laws.
• Develops and maintains knowledge of economic trends and changes affecting local businesses.
• Prepare and present a monthly/quarterly business review to the Regional Vice President

Skills

Leadership & People Management

Account Retention & Growth

Strategic Planning

KPI & Performance Analysis

SLA & Client Relationships

Education

Bachelor's degree in business or related field

Tools

MS Office

Job description

Adecco Group in Brockton, MA is seeking an Associate Director who will lead Onsites and branches across a defined geography, guiding Managers and delivering best-in-class workforce solutions for clients and candidates. You will drive growth, improve efficiency, and meet KPIs and profitability targets while partnering with Growth Operations and implementation teams.

Responsibilities include developing regional strategy, managing client relationships at the C-level, overseeing performance, and