Office Services & Reprographics Specialist

RRD Company; Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Paid time off

Disability insurance

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RRD is hiring an Office Services Associate in Chicago to support back-office services, including reprographics, mail and related duties. You will handle job tickets, logs, and daily workflows while delivering high-quality service to internal teams and clients.

You should be capable of lifting up to 50 lbs, meeting deadlines and maintaining confidentiality, with strong communication and teamwork in a fast-paced environment.

Qualifications

• 1+ year office services experience preferred in legal, banking or large corporate environment.
• Skilled with mail, phone, email, digital reprographics and mail equipment.
• Strong customer service to create and maintain client relationships.
• Excellent written and verbal communication with professional etiquette.
• Detail oriented with good organizational skills.
• Able to meet deadlines and complete projects timely.
• Able to handle sensitive and confidential documents.
• Able to work independently and in a team.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are filled out before starting.
• Perform reprographics, mail and intake tasks per procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on issues or deadlines.
• Meet contracted deadlines for all work.
• Troubleshoot basic equipment problems.
• Load machines with paper, toner and supplies.
• Answer telephone, emails, and place service requests.
• Interact with clients in person, by phone or electronically.
• Adhere to Williams Lea policies and client site rules.
• Use equipment and supplies cost-effectively.

Skills

Customer service

Written communication

Verbal communication

Attention to detail

Deadline driven

Teamwork

Problem solving

Independent decision making

Confidential information handling

Education

High school diploma or equivalent

Job description

RRD is hiring an Office Services Associate in Chicago to support back-office services, including reprographics, mail and related duties. You will handle job tickets, logs, and daily workflows while delivering high-quality service to internal teams and clients.

You should be capable of lifting up to 50 lbs, meeting deadlines and maintaining confidentiality, with strong communication and teamwork in a fast-paced environment.