Customer Service Manager: Lead, Coach & Optimize Team

RRD; Buffalo Grove (IL); On-site; USD 79,000 - 126,000; Full time

Job summary

RRD, a leading provider of marketing, packaging, print, and supply chain solutions, seeks an experienced Customer Service Supervisor in the Buffalo Grove area. The role oversees day-to-day activities of the customer service team, ensuring balanced workload, effective coverage, and high-quality interactions with customers and sales partners.

The incumbent will mentor staff, conduct annual reviews, and drive development plans while collaborating with the Site Manager and other departments to meet

Qualifications

• Experience managing or supervising a team.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office suite and standard business tools.

Responsibilities

• Lead, coach, mentor and motivate the customer service team to high performance.
• Conduct annual performance reviews for direct reports.
• Develop and maintain career development plans for all direct reports.
• Coordinate with internal/external customers to ensure service quality.
• Plan coverage to maintain balanced workload and meet deadlines.
• Provide training on new procedures and act as hands-on support when needed.

Skills

Team management

Leadership

Communication

Problem solving

Education

Bachelor's degree in related discipline

Tools

Microsoft Office

Job description

RRD, a leading provider of marketing, packaging, print, and supply chain solutions, seeks an experienced Customer Service Supervisor in the Buffalo Grove area. The role oversees day-to-day activities of the customer service team, ensuring balanced workload, effective coverage, and high-quality interactions with customers and sales partners.

The incumbent will mentor staff, conduct annual reviews, and drive development plans while collaborating with the Site Manager and other departments to meet