Regional Office Experience Leader

H&R Block, Inc.; Sparta (IL); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

Competitive pay

401(k) Plan

Associate discount program

Fitness center programs

Healthcare options

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and own office readiness and day-to-day operations. The role emphasizes staff development, staffing, facilities, compliance, and strong business performance across multiple sites, with travel between

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Experience leading teams in a multi-unit environment with accountability for performance.
• Strong client-centric mindset with consultative service delivery.
• Proven ability to drive business and financial results across multiple locations.
• Experience with staffing, facilities, and compliance.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead professionals by setting clear expectations and coaching for performance.
• Provide coaching based on observed behaviors and outcomes to strengthen teams.
• Identify patterns across offices and develop bench strength for high-potential talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.

Skills

Leadership

Coaching

Operations

Staffing

Hiring

Labor management

Customer experience

Education

Bachelor's degree or equivalent

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and own office readiness and day-to-day operations. The role emphasizes staff development, staffing, facilities, compliance, and strong business performance across multiple sites, with travel between