Regional Office Experience Leader

H&R Block, Inc.; Clarksville (TN); On-site; USD 95,000 - 125,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to supervise 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will guide Tax Professionals and Client Service Professionals with day-to-day operations, staffing, and performance coaching to drive client outcomes and business results. You will balance strategic oversight with hands-on leadership, travel between offices, and accountability for operational readiness, staff

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven ability to lead teams across multiple locations and deliver results.
• Strong client-centric mindset with experience delivering consultative client experience.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are followed.
• Evaluate execution quality and client impact across locations and drive improvements.
• Drive adoption of new client experience processes, tools, and behaviors with client-centric leadership.
• Lead teams by setting expectations, reinforcing accountability, and coaching for consistent performance.
• Provide coaching based on observed behaviors and performance outcomes to strengthen execution.
• Identify patterns across offices and develop bench strength and talent.

Skills

Leadership

Customer experience

Operations management

Coaching

Data interpretation

Travel readiness

Communication

Education

Bachelor's degree or equivalent

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to supervise 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will guide Tax Professionals and Client Service Professionals with day-to-day operations, staffing, and performance coaching to drive client outcomes and business results. You will balance strategic oversight with hands-on leadership, travel between offices, and accountability for operational readiness, staff