Regional Office Experience Leader

H&R Block; Carlsbad (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive execution, staffing, and compliance to deliver strong business results.

You will own office readiness, staffing, facilities, and day-to-day operations, traveling between offices to maintain

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi-unit retail/service/operations.
• Strong client-centric mindset with consultative experience.
• Proven leadership with coaching and accountability.
• Experience driving business and financial results day-to-day.
• Ability to manage change and new processes.
• Independent judgment across multiple locations.
• Experience in facilities, staffing, or compliance ops.
• Strong communication and problem-solving with client escalations.

Responsibilities

• Own 4–6 offices' consultative client experience with disciplined execution.
• Evaluate quality and impact; use insights to improve experience.
• Lead adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Pros for consistent performance.
• Provide coaching informed by behaviors, performance, and feedback.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, operations, and business outcomes across offices.
• Monitor performance metrics and drive improvements in client acquisition and retention.
• Ensure daily operations, staffing, scheduling, compliance, and SOPs across offices.
• Oversee office readiness, facilities, equipment, supplies, recruiting, and onboarding.

Skills

Leadership

Client-centric

Data interpretation

Communication

Problem-solving

Travel readiness

Schedule flexibility

Coaching

Strategic oversight

Education

Bachelor's degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive execution, staffing, and compliance to deliver strong business results.

You will own office readiness, staffing, facilities, and day-to-day operations, traveling between offices to maintain