Regional Office Experience Leader

H&R Block, Inc.; Salisbury Point (MA); On-site; USD 59,000 - 74,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic guidance with hands‑on leadership, and own staffing, facilities, compliance, and day‑to‑day operations to deliver strong business results. Travel frequently between offices to maintain in‑person presence and support seasonal demand with

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading multi‑unit teams.
• Strong client-centric mindset and consultative service.
• Proven ability to drive business results across locations.
• Experience with facilities, staffing, or compliance.
• Ability to travel frequently between offices.
• Excellent communication and problem‑solving skills.
• Ability to manage schedules and labor across locations.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Own office readiness, staffing, facilities, and day‑to‑day ops.
• Monitor performance metrics and drive revenue and retention.

Skills

Leadership

Client-centric

Data interpretation

Communication

Education

Bachelor's degree or equivalent

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic guidance with hands‑on leadership, and own staffing, facilities, compliance, and day‑to‑day operations to deliver strong business results. Travel frequently between offices to maintain in‑person presence and support seasonal demand with