Regional Office Experience Leader

H&R Block, Inc.; Fairmont (WV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life-balance support

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to deliver solid business results across locations. You will own staffing, facilities, compliance, and day-to-day operations, driving performance, client satisfaction, and revenue growth while traveling

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven experience leading teams across multiple locations.
• Strong client-centric mindset with service leadership.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behaviors and performance.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance.
• Monitor metrics and improve business results and client retention.
• Ensure daily operations, staffing, scheduling, and compliance.
• Prepare offices for seasonal demand and readiness.

Skills

Leadership

Client-centric mindset

Data interpretation

Problem solving

Communication

Multi-unit operations

Education

Bachelor's degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to deliver solid business results across locations. You will own staffing, facilities, compliance, and day-to-day operations, driving performance, client satisfaction, and revenue growth while traveling