Regional Nursing Billing & Operations Coordinator

Complete Care, Inc.; Baltimore, Northern (MD, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Complete Care, Inc. is seeking a Regional Business Office Coordinator to support our skilled nursing facilities across the Mid-Atlantic region. This role works with the Regional Business Office Manager to strengthen financial operations, ensure accurate billing, timely collections, and regulatory compliance.

The ideal candidate has hands-on multi-facility experience, strong organizational skills, and the ability to train and supervise facility Business Office staff while traveling regularly.

Qualifications

• Minimum 3 years of skilled nursing facility Business Office experience.
• Strong knowledge of Medicare, Medicaid, managed care, billing, and accounts receivable.
• Willingness to travel regularly across Maryland, Delaware, and West Virginia.
• Bachelor's degree preferred in Accounting or related field.

Responsibilities

• Support Business Office operations across assigned facilities.
• Monitor AR, collections, billing accuracy, denials, and Medicaid balances.
• Conduct facility audits and assist with corrective action plans.
• Provide training and support to facility Business Office staff.
• Assist with Medicare, Medicaid, managed care, and private-pay billing processes.
• Review financial reports, reconciliations, resident trust accounts, and billing docs.
• Collaborate with Admissions, Finance, and facility leadership to resolve issues.
• Assist with onboarding new staff and temporary coverage.
• Track financial performance and report findings to regional leadership.
• Travel regularly throughout the Mid-Atlantic region.

Skills

Communication

Problem-solving

Organizational skills

Independent work

Travel willingness

Education

Bachelor's degree in Accounting, Business Administration, or related field

Tools

Microsoft Excel

Financial reporting systems

Billing systems

Job description

Complete Care, Inc. is seeking a Regional Business Office Coordinator to support our skilled nursing facilities across the Mid-Atlantic region. This role works with the Regional Business Office Manager to strengthen financial operations, ensure accurate billing, timely collections, and regulatory compliance.

The ideal candidate has hands-on multi-facility experience, strong organizational skills, and the ability to train and supervise facility Business Office staff while traveling regularly.