Regional Business Office Coordinator

Complete Care Management; Baltimore (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

Complete Care is seeking an experienced Regional Business Office Coordinator to support our skilled nursing facilities across the Mid-Atlantic region. This role collaborates with the Regional Business Office Manager to strengthen financial operations, oversee billing, and ensure timely collections while maintaining regulatory compliance.

The ideal candidate brings 3+ years of SNF business office experience, solid knowledge of Medicare/Medicaid, and proven ability to train staff and manage

Qualifications

• Minimum 3 years of skilled nursing facility Business Office experience.
• Strong knowledge of Medicare, Medicaid, billing, and accounts receivable.
• Bachelor's degree preferred.

Responsibilities

• Support Business Office operations across assigned skilled nursing facilities.
• Monitor accounts receivable, billing accuracy, denials, and Medicaid pending balances.
• Conduct facility audits, identify discrepancies, and assist with corrective action plans.
• Provide training, guidance, and operational support to facility Business Office staff.
• Assist with Medicare, Medicaid, managed care, and private pay billing processes.
• Review financial reports, reconciliations, resident trust accounts, and billing documentation.
• Collaborate with Admissions, Finance, and facility leadership to resolve reimbursement and financial concerns.
• Track financial performance, maintain reports, and communicate findings to regional leadership.

Skills

Accounts receivable

Billing

Medicare/Medicaid

Excel

Training

Multi-facility

Education

Bachelor's degree in Accounting, Business Administration, or related field

Tools

Microsoft Excel

Job description

Regional Business Office Coordinator – Mid-Atlantic Region

Complete Care | Maryland, Delaware & West Virginia

Complete Care is seeking an experienced Regional Business Office Coordinator to support our skilled nursing facilities throughout the Mid-Atlantic region. This multi-site position works closely with the Regional Business Office Manager to strengthen financial operations, support facility Business Office teams, and ensure accurate billing, timely collections, and regulatory compliance.

The ideal candidate has a strong background in skilled nursing business office operations, excellent organizational skills, and the ability to provide hands‑on support across multiple facilities.

Key Responsibilities for Regional Business Office Coordinator:

• Support Business Office operations across assigned skilled nursing facilities.

• Monitor accounts receivable, collections, billing accuracy, denials, and Medicaid pending balances.

• Conduct facility audits, identify discrepancies, and assist with corrective action plans.

• Provide training, guidance, and operational support to facility Business Office staff.

• Assist with Medicare, Medicaid, managed care, and private pay billing processes.

• Review financial reports, reconciliations, resident trust accounts, and billing documentation.

• Collaborate with Admissions, Finance, and facility leadership to resolve reimbursement and financial concerns.

• Assist with onboarding new Business Office staff and provide temporary facility coverage as needed.

• Track financial performance, maintain reports, and communicate findings to regional leadership.

• Travel regularly throughout the Mid-Atlantic region to support assigned facilities.

Qualifications for Regional Business Office Coordinator:

• Minimum 3 years of skilled nursing facility Business Office experience required.

• Strong knowledge of Medicare, Medicaid, managed care, billing, collections, and accounts receivable.

• Previous supervisory, training, or multi‑facility experience preferred.

• Proficiency in Microsoft Excel and financial reporting systems.

• Strong communication, problem‑solving, and organizational skills.

• Ability to manage multiple priorities and work independently.

• Bachelor's degree in Accounting, Business Administration, or related field preferred.

• Willingness to travel regularly throughout Maryland, Delaware, and West Virginia required. Overnight travel may be necessary.

Join Complete Care!

This is an excellent opportunity for an experienced skilled nursing Business Office professional looking to expand their impact beyond a single facility while working alongside regional leadership.