Regional MTS Service Delivery Lead

Socket.dev; United States; Remote; USD 133,000 - 165,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking an MTS Service Delivery Manager to lead regional client delivery, drive KPI performance, staffing optimization, quality standards, and client satisfaction. You will act as the primary operations contact for facility managers and coordinate with Operations Managers to ensure SLA compliance and continuous improvement.

Role emphasizes execution rigor, regional accountability, and collaboration across cross-functional teams to translate account strategy into reliable service delivery.

Qualifications

• Bachelor's degree in Engineering, Business, Operations Management, Facilities Management, or a related field.

Responsibilities

• Build and maintain strong relationships with client facility managers; serve as their trusted operational advisor and primary point of contact for all MTS matters in your region

Skills

Analytical

Data-driven

Cross-team coordination

Client-facing

Communication skills

Safety mindset

Problem-solving

Education

Bachelor's degree in Engineering, Business, Operations Management, Facilities Management, or related field

Tools

Corrigo

Microsoft Office

Excel

PowerPoint

Word

Teams

Job description

JLL is seeking an MTS Service Delivery Manager to lead regional client delivery, drive KPI performance, staffing optimization, quality standards, and client satisfaction. You will act as the primary operations contact for facility managers and coordinate with Operations Managers to ensure SLA compliance and continuous improvement.

Role emphasizes execution rigor, regional accountability, and collaboration across cross-functional teams to translate account strategy into reliable service delivery.