Regional Member Services Manager — Lead Multi-Branch Tellers

Town & Country Credit Union; Fargo (ND); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Generous paid time off

Dress for your day

Health, dental, and vision insurance

Life and disability insurance

Flexible spending accounts

401(k) with employer contributions

Paid volunteer time

Tuition reimbursement

YMCA Corporate Membership Discount or

Job summary

Town & Country Credit Union is seeking a dynamic Member Services Manager to lead teller teams across multiple branches in the Eastern Region. This role emphasizes exceptional member service, leadership, and alignment with our service philosophy.

The candidate will oversee hiring, onboarding, training, scheduling, and performance management, while promoting a positive work environment and cross-selling efforts. Join a values-driven, growth-focused team with regional impact.

Qualifications

• Minimum of 3 years of experience in financial services or retail banking.
• At least 1 year in a supervisory or leadership role.
• Strong leadership and communication skills.
• Proven ability to lead a team and deliver excellent customer service.
• Solid organizational and problem-solving skills.
• Comfortable managing multiple locations and shifting priorities.

Responsibilities

• Lead and manage teller line staff across multiple branches
• Oversee hiring, onboarding, training, scheduling, and performance management
• Promote a positive work environment that reflects our values and service philosophy
• Monitor branch traffic and adjust staffing levels to meet member needs
• Serve as a mentor and resource for Member Service Representatives
• Support cross-selling and relationship-building efforts in line with our Sales Cultivation Plan
• Track and report on branch sales and service performance
• Ensure compliance with operational procedures and security standards
• Partner with the Regional Retail Manager on branch-wide initiatives and improvements

Skills

Leadership

Communication

Customer service

Organizational skills

Problem-solving

Team leadership

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Town & Country Credit Union is seeking a dynamic Member Services Manager to lead teller teams across multiple branches in the Eastern Region. This role emphasizes exceptional member service, leadership, and alignment with our service philosophy.

The candidate will oversee hiring, onboarding, training, scheduling, and performance management, while promoting a positive work environment and cross-selling efforts. Join a values-driven, growth-focused team with regional impact.