Regional Member Specialist: Multi-Branch Banking & Service

Metro Credit Union; Boston (MA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Competitive benefits

Career growth opportunities

Zusammenfassung

Metro Credit Union in Massachusetts is seeking a Regional Member Specialist to deliver a consistent, high‑quality member experience across multiple branch locations, while supporting operations and branch growth.

You’ll travel between branches to assist with teller, member service, opening and closing tasks, and to connect members with products and lending solutions, all while maintaining regulatory and risk‑management standards.

Qualifikationen

• High school diploma or equivalent.
• Experience in retail banking, financial services, retail sales, hospitality, customer service, or a related member-facing environment.
• Demonstrated ability to build relationships, identify needs, and deliver exceptional service.
• Ability to travel between Metro branch locations as needed.
• Ability to work branch operating hours, including Saturdays.
• Highly motivated self-starter with a growth and results-driven mindset, exceptional energy, and a constant drive to achieve more, improve outcomes, and impact the business.

Aufgaben

• Guide members through everyday banking needs, account opening, financial transactions, and service solutions.
• Conduct member conversations that uncover needs and help connect individuals to the right products, services, and lending solutions.
• Support multiple branches with teller, member service, opening, closing, and operational responsibilities.
• Assist members through in-person, phone, and digital service channels.
• Handle complex member questions and escalations with professionalism, ownership, and urgency.
• Complete consumer loan interviews and assist members throughout the application process.
• Partner with Retail colleagues to contribute to branch growth, referral activity, and member retention goals.
• Maintain compliance with all regulatory, security, operational, and risk-management requirements.

Kenntnisse

Customer service

Relationship building

Communication

Problem solving

Interpersonal skills

Banking experience

Travel between branches

Time management

Ausbildung

High school diploma

Jobbeschreibung

Metro Credit Union in Massachusetts is seeking a Regional Member Specialist to deliver a consistent, high‑quality member experience across multiple branch locations, while supporting operations and branch growth.

You’ll travel between branches to assist with teller, member service, opening and closing tasks, and to connect members with products and lending solutions, all while maintaining regulatory and risk‑management standards.