Regional Member Services Manager — Lead Multi-Branch Team

townandcountryhiring; Fargo (ND); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Generous PTO

Dress for your day

Health insurance

Life insurance

Disability insurance

401(k) employer contributions

Volunteer time

Tuition reimbursement

YMCA discount

Job summary

Town & Country Credit Union is seeking a dynamic Member Services Manager to lead teller teams across multiple branches in the Eastern Region. This role focuses on delivering exceptional member service and expanding leadership impact.

You will oversee hiring, onboarding, training, scheduling, and performance management, while mentoring staff and driving cross-selling aligned with our Customer Experience and Sales Cultivation Plan.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of experience in financial services or retail banking.
• At least 1 year in a supervisory or leadership role.
• Strong leadership and communication skills.
• Proficiency in Microsoft Office and ability to learn internal systems quickly.

Responsibilities

• Lead teller line staff across multiple branches.
• Oversee hiring, onboarding, training, scheduling, and performance management.
• Promote a positive work environment that reflects our values and service philosophy.
• Monitor branch traffic and adjust staffing levels to meet member needs.
• Serve as a mentor and resource for Member Service Representatives.
• Support cross-selling and relationship-building efforts in line with our Sales Cultivation Plan.
• Track and report on branch sales and service performance.
• Ensure compliance with operational procedures and security standards.
• Partner with the Regional Retail Manager on branch-wide initiatives and improvements.

Skills

Leadership

Customer service

Communication

Multi-location mgmt

MS Office

Education

High school diploma

Job description

Town & Country Credit Union is seeking a dynamic Member Services Manager to lead teller teams across multiple branches in the Eastern Region. This role focuses on delivering exceptional member service and expanding leadership impact.

You will oversee hiring, onboarding, training, scheduling, and performance management, while mentoring staff and driving cross-selling aligned with our Customer Experience and Sales Cultivation Plan.