Member Services Manager

Town & Country Credit Union; Fargo (ND); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Generous paid time off

Dress for your day

Health, dental, and vision insurance

Life and disability insurance

Flexible spending accounts

401(k) with employer contributions

Paid volunteer time

Tuition reimbursement

YMCA Corporate Membership Discount or

Job summary

Town & Country Credit Union is seeking a dynamic Member Services Manager to lead teller teams across multiple branches in the Eastern Region. This role emphasizes exceptional member service, leadership, and alignment with our service philosophy.

The candidate will oversee hiring, onboarding, training, scheduling, and performance management, while promoting a positive work environment and cross-selling efforts. Join a values-driven, growth-focused team with regional impact.

Qualifications

• Minimum of 3 years of experience in financial services or retail banking.
• At least 1 year in a supervisory or leadership role.
• Strong leadership and communication skills.
• Proven ability to lead a team and deliver excellent customer service.
• Solid organizational and problem-solving skills.
• Comfortable managing multiple locations and shifting priorities.

Responsibilities

• Lead and manage teller line staff across multiple branches
• Oversee hiring, onboarding, training, scheduling, and performance management
• Promote a positive work environment that reflects our values and service philosophy
• Monitor branch traffic and adjust staffing levels to meet member needs
• Serve as a mentor and resource for Member Service Representatives
• Support cross-selling and relationship-building efforts in line with our Sales Cultivation Plan
• Track and report on branch sales and service performance
• Ensure compliance with operational procedures and security standards
• Partner with the Regional Retail Manager on branch-wide initiatives and improvements

Skills

Leadership

Communication

Customer service

Organizational skills

Problem-solving

Team leadership

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Are you a leader with a passion for exceptional member service, ready to expand your leadership impact? Town & Country Credit Union is looking for a dynamic Member Services Manager to lead our teller teams across multiple branches in the Eastern Region. Whether you're currently leading a small team or looking to take the next step in your career, this is an opportunity to grow and lead at a greater level.

Key Responsibilities

• Lead and manage teller line staff across multiple branches
• Oversee hiring, onboarding, training, scheduling, and performance management
• Promote a positive work environment that reflects our values and service philosophy
• Monitor branch traffic and adjust staffing levels to meet member needs
• Serve as a mentor and resource for Member Service Representatives
• Support cross-selling and relationship-building efforts in line with our Sales Cultivation Plan
• Track and report on branch sales and service performance
• Ensure compliance with operational procedures and security standards
• Partner with the Regional Retail Manager on branch-wide initiatives and improvements

What We're Looking For

• High school diploma or equivalent required
• Minimum of 3 years of experience in financial services or retail banking
• At least 1 year in a supervisory or leadership role
• Strong leadership and communication skills
• Proven ability to lead a team and deliver excellent customer service
• Solid organizational and problem-solving skills
• Comfortable managing multiple locations and shifting priorities
• Proficiency in Microsoft Office and ability to learn internal systems quickly

Why Town & Country Credit Union?

At Town & Country Credit Union, our mission is to positively impact those we serve. With over 175 professionals across 11 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley, we are committed to delivering value to our members and fostering a supportive, purpose-driven workplace.

• We are guided by five core values:
• Do the right thing
• Operate with integrity
• Keep it simple
• Find a way to say yes
• Make a difference

If you connect with these values, you'll thrive here.

Benefits You'll Enjoy

Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success:

1. Competitive pay
2. Paid holidays
3. Generous paid time off
4. "Dress for your day" dress code
5. Health, dental, and vision insurance
6. Life and disability insurance
7. Flexible spending accounts
8. 401(k) with employer contributions
9. Paid volunteer time
10. Tuition reimbursement
11. YMCA Corporate Membership Discount or Lifestyle Spending Account

If you're a motivated, service-driven leader ready to take on a regional management role, we'd love to hear from you.

Town & Country Credit Union is an Equal Opportunity Employer.