Member Service Representative I

AmeriCU; City of Rome (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA contributions

PTO & holidays

401(k) with match

Employee Assistance Program

Tuition reimbursement

Life Insurance

Disability coverage

Team appreciation events

Job summary

AmeriCU Credit Union in Rome, NY is seeking a Member Service Representative I to greet members, handle teller transactions, and guide customers through digital tools while delivering exceptional service.

You will build relationships, cross-sell products, train new hires, and maintain CRM records with strong attention to detail in a collaborative team environment. Starting wage is $19.84–$24.80 per hour, full-time, bonus eligible.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, team-focused environment.
• Comfort with technology and supporting members with digital tools.
• Strong attention to detail and organizational skills.
• Commitment to meeting goals and contributing to team success.

Responsibilities

• Greet members and process teller transactions and ITM interactions.
• Grow relationships by cross-selling products and conducting courtesy calls.
• Collaborate with partners and record all member interactions in the CRM.
• Lead training for new desk and teller staff and provide regional support.
• Perform account servicing and file maintenance with compliance.
• Demonstrate active community involvement.

Skills

Customer service

Relationship building

Teamwork

Technology comfort

Attention to detail

Tools

CRM software

Job description

Position:Member Service Representative I

Location: 1916 Black River Blvd

Rome, NY

Job Id:2771

# of Openings:1

Member Service Representative I

Location: Rome, NY

Starting Rate - $19.84 to $24.80/hour, actual rate will depend on experience.

Status: Full Time

Position is incentive & bonus eligible!

AmeriCU Credit Union is seeking a Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative, you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success.

What You’ll Do as a Member Service Representative

• Member Experience & Service: Greet members enthusiastically, model the team culture, and act as the primary liaison for traditional teller transactions and interactive teller machine (ITM) technology.
• Relationship Building & Growth: Retain, expand, and acquire member relationships by cross-selling products, conducting courtesy calls, and meeting annual sales and relationship goals.
• Internal Partnerships & CRM Management: Collaborate with business partners to deepen member relationships and accurately record all member interactions in the CRM system.
• Training & Onboarding: Serve as the lead trainer for desk and teller line new hires within the Financial Center, providing regional support as needed.
• Operations & Compliance: Perform account servicing and file maintenance while strictly adhering to credit union policies, operational risk controls, and regulatory standards (including BSA and SAFE Act).
• Community Engagement: Demonstrate active involvement and engagement within the local community.

What We’re Looking For

• Strong customer service and relationship-building skills
• Ability to work in a fast-paced, team-focused environment
• Comfort with technology and willingness to support members with digital tools
• Strong attention to detail and organizational skills
• Commitment to meeting goals and contributing to team success

At AmeriCU, our Member Service Representative roles are designed for growth—whether you're starting your career or looking to advance. We invest in our employees and provide opportunities to build a long-term career.

We offer:

• Competitive Medical, Dental, and Vision plans
• Health Savings Account contributions
• Generous Paid Time Off and Paid Holidays
• 401(k) with employer match after one year
• Employee Assistance Program
• Tuition Reimbursement (after one year, full-time)
• Company-paid Life Insurance and AD&D
• Enhanced Short-Term Disability coverage
• Employee appreciation events and a strong team culture

About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Learn more:

• https://www.americu.org/in-our-community/