Branch Experience Lead — Member Delight & Sales Coach

Avadian Credit Union; Madison (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Avadian Credit Union in Madison, AL is seeking an Assistant Branch Experience Manager to lead the team in the Branch Manager's absence and ensure a delightful member and staff experience. You will coach staff on the Sales Flow Model, maintain product knowledge, and drive branch sales goals while serving as a liaison with members.

The role emphasizes proactive service, staff development, and cross-selling Credit Union products, with responsibilities spanning opening accounts, issue resolution,

Qualifications

• Significant financial services and sales experience required.
• Ability to meet branch sales objectives within a quota system.
• Excellent written and verbal communication, professional demeanor.
• Willingness to serve in relief capacity at other branches.
• One to three years of retail banking experience.

Responsibilities

• Manage branch staff in the absence of the Branch Manager.
• Coach and train staff on Avadian’s Sales Flow Model.
• Promote Avadian products and services and cross-sell.
• Open accounts and resolve member issues.
• Represent Avadian in the community.
• Maintain CRM knowledge and generate branch reports.

Skills

Sales experience

Customer service

Leadership

Education

High school diploma or GED

Tools

CRM software

Job description

Avadian Credit Union in Madison, AL is seeking an Assistant Branch Experience Manager to lead the team in the Branch Manager's absence and ensure a delightful member and staff experience. You will coach staff on the Sales Flow Model, maintain product knowledge, and drive branch sales goals while serving as a liaison with members.

The role emphasizes proactive service, staff development, and cross-selling Credit Union products, with responsibilities spanning opening accounts, issue resolution,