Community-Driven Member Experience Specialist

Altana Federal Credit Union

Havre (MT)

On-site

USD 32,000 - 46,000

Full time

6 days ago

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Job summary

Altana Federal Credit Union is seeking a Member Services Representative at the Havre branch to deliver outstanding member experiences, handle account inquiries, and support daily banking operations. You will build trust with members, resolve issues, and connect members with suitable financial solutions in a fast-paced retail environment.

The role requires a high school diploma, cash handling or teller experience is a plus, and a focus on accuracy, discretion, and teamwork to support Altana’s

Qualifications

High School Diploma or GED required or equivalent.
Experience in cash handling or teller/customer service preferred but not required.
Strong problem-solving skills and ability to resolve member needs.
Excellent written and verbal communication, plus interpersonal skills.
Ability to handle sensitive information professionally and discretely.

Responsibilities

Create welcoming, member-focused service experiences.
Respond to online messages, voicemails, and inquiries with professionalism.
Research member questions to resolve issues effectively.
Identify member needs and connect to appropriate products and services.
Process account maintenance requests accurately and maintain transaction accuracy.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Discretion

Education

High School Diploma or GED

Tools

Financial software

Job description

The role requires a high school diploma, cash handling or teller experience is a plus, and a focus on accuracy, discretion, and teamwork to support Altana’s

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