Regional Manager (Credit Union)

1st-Midamerica-Credit; Bethalto (IL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career growth opportunities

Supportive team environment

Job summary

1 st MidAmerica is seeking a Regional Manager to direct the delivery of services to members through designated Branch Managers and operations staff, and to achieve organizational branch goals in Bethalto, IL with travel to other locations.

This role requires strong leadership, customer service excellence, and the ability to build and expand member relationships while contributing to the community presence of the credit union across its branches.

Qualifications

• Minimum high school diploma or equivalent.
• Six+ years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing preferred, but not required.
• Customer service experience is required.
• Strong communication skills and attention to detail.

Responsibilities

• Maintains highly motivated and well-trained staff while maintaining effective employee relations.
• Directs and monitors branch operations, through assigned subordinate managers, to ensure staffing and achievement of goals.
• Ensures compliance with credit union membership, operational and employee policies/procedures.
• Makes recommendations on new policies and procedures and ensures branches comply with laws and regulations.
• Drives performance results through leadership and high-quality sales and service behaviors.
• Maintains a high level of quality service for members and educates members on products and services.
• Participates in establishing the annual operational budget.
• Builds the credit union's presence in the community and develops new member relationships.
• Assists VP of Branch Operations on projects as assigned.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Associate degree or related certification (preferred)

Job description

Location: Bethalto, IL (travel to other locations required)

1 st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Regional Manager.

Job Summary:

We are seeking a Regional Manager to direct the delivery of services to members through designated Branch Managers and operations staff, and to achieve organizational branch goals.

Key Responsibilities:

• Maintains highly motivated and well-trained staff while maintaining effective employee relations.
• Directs and monitors branch operations, through assigned subordinate managers, to ensure that they maintain appropriate staffing while meeting organizational goals and objectives.
• Ensures the application of and compliance to all credit union membership, operational and employee policies/procedures.
• Makes recommendations concerning new policies and procedures and ensures branches are in compliance with federal, state and local laws and regulations.
• Responsible for driving performance results in assigned branches through direction, leadership and execution of superior sales practices and service behaviors.
• Maintains a high level of quality service for members and ensures that employees are utilizing opportunities to educate members on products and services.
• Participates in establishment of annual operational budget.
• Responsible for building the credit union's presence in the community and for developing new members, while maintaining and expanding existing member relationships.
• Assists VP of Branch Operations on projects as assigned.

Qualifications:

• High school diploma or equivalent.
• Six or more years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing preferred, but not required.
• Customer service experience required.
• Strong communication skills and attention to detail.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth.
• Supportive team environment.

Schedule:

• Monday – Friday 8:00 AM – 5:00 PM

Disclaimer: Must be able to work and travel to different credit union locations as determined by management.

1 st MidAmerica is an Equal Opportunity Employer.